Client Services Coordinator

1 month ago

Kamloops, Canada Kamloops Food Bank Full time

**Client Services Coordinator with Local Leading Non-Profit Organization**

The Client Services Coordinator welcomes a diverse group of clients and records their visits along with relevant data prior to them accessing perishable and non-perishable grocery hampers.

This is a full-time position with 40 hours a week Monday-Friday. We offer competitive wages, as well as benefits and paid vacation after a successful 3-month trial period.

**The Client Services Coordinator efficiently runs intake by**:

- Recording relevant client data
- Ensuring a safe and respectful environment for volunteers and clients
- Communicating procedures and processes with clients
- Supervising fellow staff and volunteers to ensure a positive experience for clients

**Major Responsibilities**
- Coordinating with the Warehouse Supervisor to ensure client distribution stations are manned with volunteers
- Reviewing distribution amounts and product availability with the Warehouse Supervisor before each shift
- Processing clients in a kind and respectful manner
- Organizing the intake desk and the Baby Bank shelving and cupboards
- Ensuring the Baby Bank is fully stocked
- Following intake operations and procedures (provided document)
- Reporting any low quantities of baby items to the Director of Warehouse Operations for re-ordering
- Completing other duties as assigned
- Attending weekend and evening events as required/requested

**Experience, Skills, and Abilities**
- Excellent knowledge of social service agencies and government services
- Excellent interpersonal skills
- Good organizational ability
- Proficient computer skills
- Strong communication skills
- Ability to de-escalate situations when required
- Prior experience managing a team in a not for profit is an asset

This position will remain posted until the right canditate has been found. Only succcessful applicants will be contacted.

Schedule:

- Day shift

Work Location: In person

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