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Guest Service Representative

3 months ago

St John's, Newfoundland and Labrador, Canada Best Western Plus St John's Airport Hotel & Suites Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
- or equivalent experience

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Database software

Security and safety:

  • Criminal record check

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current field of study?

Long term benefits:

  • Group insurance benefits