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Application Specialist

4 months ago

Calgary, Canada Spartan Controls Ltd. Full time

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

**Summary**:
**Role and Responsibilities**:

- Handle incoming client inquiries and/or requests for quotations
- Provide exceptional customer experience
- Use various software and business systems to size and select appropriate equipment
- Provide proactive and regular quote follow-up
- Support customers with equipment and process troubleshooting
- Build strong Customer and Principal relationships
- Participate in our 7/24 on-call rotation

**Qualifications and Skills**:

- Post-Secondary degree in Engineering; Technical Diploma or equivalent
- Oil and Gas Industry experience an asset
- A demonstrated desire to understand customer needs, provide personalized service and keep customers informed
- Ability to identify the problem, effectively use resources, generate alternatives, choose and implement a solution
- Effective communication and negotiation skills, both written and orally
- Ability to build effective relationships, connecting with the team and its goals
- Excellent ability to plan, schedule and prioritize tasks, and anticipate obstacles
- Demonstrate the ownership necessary for achieving desired results
- Entrepreneurial work ethic
- High degree of dependability and reliability
- Ability to explore alternatives, respond to opposing views, and offer compromise to others
- Persistence, desire to take the initiative and set challenging goals, ability to work independently and drive to succeed and excel

**Close Date**:April 5, 2024 (11:59 MDT)

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