Assistant Manager

2 weeks ago


Guelph, Canada True North Cannabis Company Full time

**About The Company**:
True North Cannabis Co. is an emerging retailer, with 47+ locations. Our Mission is to provide our guests with cannabis products and accessories at the reasonable prices. True North Cannabis’ Budtenders role is to help all guests - novice and veteran - navigate the wide world of recreational cannabis. As a budtender you are passionate about cannabis and stay on top of industry news.

**About The Position**:
Reporting to the Senior Store Manager, the Assistant Manager is responsible for managing the human, physical and financial resources of the store and ensuring the store objectives are achieved.

**Tasks and Responsibilities**:

- Confidently represents True Norths’ brand and makes a positive first impression: smiles, makes eye contact, responds to guests with an appropriate sense of urgency
- Demonstrates that guest service is their number one priority
- Facilitate the sale of regulated cannabis by discussing cannabis products and engaging customers in a variety of cannabis accessories
- Demonstrate a high interest in the industry and willing to curate experiences that go above and beyond expectations
- Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
- Fulfill guest orders and support with inventory management to ensure guests have access to the right stock to drive sales
- Follows proper cash handling procedures
- Ensure the cleanliness of the store is maintained daily
- Seek opportunities to contribute to and improve business results daily
- Support with completing all tasks and duties, as assigned
- Demonstrate high levels of integrity and personal responsibility
- Open to feedback, coaching and continuous improvement
- Review and update product displays to ensure the customer experience reflects available product and sales priorities
- Ensures that backroom inventory management are to standard at all times
- Proactively engages customers with increased focus during peak traffic times
- Ensures that exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines
- Demonstrates product knowledge and familiarity with the location of products throughout the store
- Empowers employees to ensure customer satisfaction
- Maintain control of store inventory

**Qualifications**:

- Minimum of 3 years work experience in a supervisory/management role
- Must be able to successfully pass a criminal background check
- Strong verbal and written communication skills
- Superior interpersonal and coaching skills
- Post-secondary education in Business Accounting courses or equivalent will be considered an asset
- Support all Corporate programs within the business
- Proven ability to lead a team of 5+ team members
- Prior work experience in a regulated environment is a definite asset (LCBO, Tobacco, Gaming)
- Knowledge of and experience working with the Cannabis industry would be considered an asset
- Desire and ability to develop a positive in-depth understanding of cannabis
- Must be enthusiastic, friendly, optimistic, outgoing, and a team player
- Proficiency in Microsoft Office Suite (Word, Excel)
- Ability to analyze data to make decisions
- Must have excellent attendance and professionalism
- Detail-oriented and able to handle cash, and operate a POS register
- Strong organizational, communication, time management, and problem-solving skills
- Must have reliable transportation
- Must be able to work alone or as part of a team
- Available to work rotating shifts including days, evenings, weekdays, weekends, and some holidays
- Valid CanSell certification

Full
- time hours range : 40 - 44 hours per week

Types: Full-time, Permanent


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