Casino Surveillance Supervisor

4 weeks ago

Edmonton, Canada Starlight Casino Full time

**Job Type: Full-Time**

**The Gateway to Your Future**
The Surveillance Supervisor oversees surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members. In this key role, you will ensure all potential security violations are investigated and corrective actions are taken within the law.

This role is designed for those who understand how to manage people and to ensure the highest level of security within an organization. If you like managing a team and ensuring the highest level of security and safety, Gateway would like to hear from you. Don’t miss this chance to grow you career in an exciting and rewarding industry.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Protect company assets by observing the activities of employees and customers via surveillance cameras.
- Review video footage on cases of patron/internal control disputes.
- Complete daily activity report and note any pertinent facts.
- Monitor recording equipment and check equipment operation.
- Provide work direction and supervision to agents.
- Recommend personnel for hire, termination, and disciplinary action.
- Conduct routine training on casino operations and equipment.
- Assign and apportion work to be done among team members.
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
- Supervise and manage the work processes or procedures of team members.
- Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.
- Address and manage complaints, grievances or concerns from team members.

**What You Bring**
- Minimum two years of supervisory experience in casino/ hospitality industry preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Able to write routine reports and correspondence.
- Comfortable speaking before guests or staff.
- Reliability, diligence, and a high level of integrity.
- Self-motivated and contribute positively to a team environment.
- Are meticulous in all areas of your duties.
- Confidence in your judgement and ability to write findings clearly.
- Benefit from working flexible hours, evenings, and weekends.
- Experience using surveillance equipment and software is an asset.
- Deal Us In Phase I, ProTect, and ProServe AGLC SMART training completed within 30 days of start date.
- Deal Us In Phase II AGLC SMART training completed within 90 days of start date.
- The ability to obtain registration with AGLC (Anti-Money Laundering and Registered Gaming Worker License) prior to start date.

**Why Work for Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

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