Slot Supervisor

1 week ago

Edmonton, Canada Grand Villa Casino Full time

**The Gateway to Your Future**
This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests.

If you have a calm, even-handed demeanour and are able to provide direction and guidance to a team of staff, we would like to hear from you. This is your chance to be part of thriving company that offers flexible hours and impressive benefits package. The Slot Supervisor responds to concerns, delivers on large jackpot payouts, and helps on our company mission to create memorable and exciting experiences for our guests at Gateway.

**We Provide**
- Employee benefits such as medical and dental
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friend discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Supervise Slot Department team members and assign work duties.
- Manage slot machine reservations and promote casino initiatives.
- Train staff and pass along communications as directed.
- Coach and mentor employees and create an engaging work environment.
- Manage schedules and coverage as required.
- Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
- Do all daily/weekly/monthly reporting as directed.
- Reconcile payroll as needed.
- Manage or report any violations and escalate to the appropriate level as necessary.
- Acquire and Maintain knowledge of all slot operations policies and procedures and best practices.
- Work in conjunction with the management team to achieve daily goals and tasks.
- Address any customer concerns or complaints and follow up accordingly.
- Build a relationship with the guests and be visible on the floor and in the cage.
- Distribute money and receive funds into the Slot Float while keeping it balanced.
- Maintain a balanced float to help with cage functions.
- Oversee machine moves and installs into the casino.
- Oversee the ATMs and Cashcall terminals and report issues to the appropriate people as they come up.
- Maintain Trks on a daily basis.
- Help to create deposits as needed.
- Fill out reports and tracking sheets for the Slot Department as required.
- Help to maintain coverage on the floor and in the cage as needed.
- Understand the Slot paperwork and balancing every shift.
- Complete discrepancies as they come up and report them to AGLC.
- Perform other duties as assigned based on operational needs.

**What You Bring**
- Minimum two years of supervisory experience in casino/ hospitality industry preferred.
- Post-secondary education or a combination of education and experience an asset.
- Experience handling large volumes of cash, balancing funds, and working with the public.
- Superior customer service and people management skills.
- Extensive knowledge of slot machine functions is an asset.
- The ability to be on your feet for extended periods of time.
- Able to work in a fast-paced environment as well as multi-task and prioritize duties.
- Deal Us In (Phase 1 & 2) within 30 days of start and Pro-Serve within 90 days of start.
- The ability to obtain registration with AGLC (Anti-Money Laundering and Registered Gaming Worker License) prior to start date.
- Ability to bend, push, pull, lift, and carry objects, which could be up to 35lbs on a daily basis.
- To be able to work unsupervised and complete all duties.
- The ability to solve problems and maintain a positive attitude/ demeanor in difficult situations.
- A willingness to develop new skills and stay on top of the latest industry news and insights.

**Why Work for Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

CB

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

**Experience**:

- Financial services: 2 years (required)
- Supervising: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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