SAP Program Delivery Leader
6 days ago
**SAP Delivery Partner - Hybrid**
**Job Description**:
Essential Job Functions
- Oversee the complete portfolio of SAP services, ensuring alignment with client needs and contractual agreements.
- Develop and implement strategies for portfolio growth, optimization, and continuous improvement.
- Monitor and report on portfolio performance, including key metrics, financials, and client satisfaction.
- Serve as the primary point of contact for clients regarding SAP services.
- Build and maintain strong relationships with key stakeholders to understand their business requirements and ensure service delivery meets their expectations.
- Conduct regular reviews with clients to discuss performance, issues, and opportunities for improvement.
- Manage delivery execution of SAP services, ensuring they adhere to established SLAs and quality standards.
- Oversee the implementation of best practices, methodologies, and tools to enhance service delivery.
- Manage the resolution of critical issues and escalations, ensuring timely and effective solutions.
- Develop and manage the budget for the SAP portfolio, ensuring financial targets are met.
- Monitor financial performance, including revenue, costs, and profitability.
- Provide regular financial reports and forecasts to senior management.
- Lead and mentor a team of SAP professionals, fostering a culture of collaboration, innovation, and excellence.
- Provide guidance and support for professional development and career growth.
- Ensure effective communication and collaboration within the team and with other departments.
- Fulfill reporting and leadership requirements for the North America SAP practice delivery organization.
Basic Qualifications
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role years of relevant work experience in software engineering and management
- Strong leadership and interpersonal communication skills
- Extensive experience and a recent proven track record in SAP delivery, with a specialization in one or more SAP (or related) technologies
- Established history combining SAP consulting, implementation, and managed services, sold and successfully delivered
- Knowledge of SAP’s product roadmap (S/4, RISE, etc.) and associated technologies and tools, such as BTP, Signavio, etc.
- A continuous learning mindset with a strong desire to understand relevant business insights for assigned clients, including in-depth knowledge of the industry and competitive trends
- Demonstrated record of utilizing innovation and executing client transformation programs to drive strategies, optimization, and modernization
- Track record of developing and expanding client relationships with executive focus
- Proven ability to communicate at all levels of the organization, create solutions to business problems, and present content that resonates with both business and IT stakeholders
- Differentiated expertise in the Aerospace and Defense (A&D) industry
Other Qualifications
- Bilingual (French & English)
- Required to be on-site at the client
- Advanced degree in a relevant field is a plus
- Relevant certifications (e.g., PMP, CTO, or MBA) or advanced training a plus
**Please note**: The client is in a controlled goods program environment and must comply with the Controlled Goods Program (CGP), which mandates that all applicants hold Canadian Citizenship or Permanent Residency status in Canada
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
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