B2b Customer Service Representatives

2 weeks ago

Markham, Canada Syffco Full time

Responsibilities:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Maintain accurate and up-to-date customer records through data entry
- Handle customer complaints or escalations with empathy and professionalism
- Collaborate with other team members to ensure consistent and efficient customer service

Qualifications:

- Previous experience in a customer service role preferred
- Excellent phone etiquette and communication skills
- Fluent in Spanish (multilingual or bilingual skills are a plus)
- Strong problem-solving skills and ability to analyze customer needs
- Proficient in data entry and computer skills
- Sales experience or ability to upsell products/services is desirable

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Join our team of dedicated Customer Service Representatives and make a difference in our customers' lives.

Note: Please do not include any contact information in the job description.

**Job Types**: Full-time, Part-time, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

**Salary**: $16.55-$18.00 per hour

Expected hours: No more than 37.5 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Markham, ON L3R 0J3 (required)

Ability to Relocate:

- Markham, ON L3R 0J3: Relocate before starting work (required)

Work Location: Hybrid remote in Markham, ON L3R 9Y5

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