IT Help Desk Technician

3 weeks ago

Concord, Canada ISI Group of Companies Full time

**About the Position: Help Desk Technician**

**What you will do**:

- Install and provide support for PCs, printers, and other peripherals (headphones etc.)
- Ensure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Escalate issues to the appropriate channel quickly to avoid losses in efficiency.
- Retrieve, via shipping service, the Hardware from terminated employees.
- Ship out Hardware that has been set up for a new hire, to new Employees, with in Canada.
- Point of contact for Hardware recovery for the call center
- Onboarding new hires and shipping their Hardware
- Creating new accounts for new hires
- This is a 9-5 in the office, Monday-Friday position.

**What we are looking for**:

- Minimum 2 years of technical support experience
- An analytical thinker, ability to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, design workflows and procedures.
- Ability to communicate effectively with all levels of staff: verbal, written, and listening.
- Proven ability to work within stringent timeframes.
- Good organizational skills and detail-oriented
- Must be punctual, reliable, and self-reliant.
- Able to lift heavy equipment (PCs, monitors, printers)
- Be familiar with: Office, Team viewer, Internet Browsers such as Chrome, windows ten, AWS, printers, networking.

**What we offer**:

- Competitive compensation package
- Paid vacation and personal time
- Health and Dental benefits, including Employee Assistance Program
- Ongoing professional development & training
- If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible._

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