Dispatch Coordinator

3 weeks ago


SaintLaurent, Canada Recochem Inc Full time

Recochem is a Canadian-owned, global company that manufactures, packages, and distributes a wide range of chemical products to both retail chains and commercial markets known as an industry leader and has earned vendor appreciation awards and excellent relationships around the world.

We are looking for an enthusiastic and dedicated Dispatch Coordinator to enhance our customer experiences.

**Responsibilities**:

- Independently manage delivery planning and orders for bulk products to customers with a view to achieving cost and service objectives
- Build optimize driver’s routes/schedule and communicate with drivers on a daily basis
- Use the Tools available to optimize planning whether being adhoc tools or software installed specifically for Bulk management
- Communicate short term Customer forecast to Procurement department to optimize inbound flows
- Make appropriate cost decision based on order size, supplier available
- Build ad hoc business case for Customer routing optimization (delivery frequency, tank size. Etc )
- Make appropriate cost vs. service decisions (delay order, accept and/or refuse rush orders, etc )
- Provide after-sales service to customers; communicate proactively in the event of any incident and respond to calls
- Follow up on deliveries to customers by 3rd party carrier or internal drivers and escalation to Managers when on going issues
- Work closely with other Supply Chain departments and with Sales to find solutions and communicate both internally and externally about any problems that arise
- Communicate with Equipment Service team when issues are related to those aspects and dispatch service requests to service team
- Maintain an in-depth knowledge of internal and customer operations
- Be accountable for the on time Invoicing to customers and distributors to ensure accurate inventory level
- Validate freight invoices for distributors and carriers
- Participate into projects such as implementation of Bulk software

**Job requirements**
- Excellent analytical skills (Excel, Logistics cost analysis, etc )
- Proactivity, independence and initiative
- Communication and interpersonal skills
- Deep sensitivity to customer needs
- Results-oriented approach
- At least 1 to 3 years of experience in logistics and/or planning and/or inventory management
- Bilingualism, English and French, both oral and written

Reco

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Logistics: 1 year (required)


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