Account Manager

2 months ago

Calgary, Canada SkiptheDishes Full time

**Hungry for a challenge?**

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

We couldn’t have created Canada’s biggest food delivery network without amazing restaurant partners. Our Restaurant Success team is responsible for welcoming those partners into our community and ensuring we are creating long-lasting relationships built on value and trust. It’s not just about driving sales but you’ll need to hold on to our partner's hands throughout our partnership and provide them with the advice they’ll need when they need it.

Working at Skip as an Account Manager is all about taking ownership of your territory's success.

**Description**:
**What’s On Your Plate**:
Partner Relationship Management:

- Serve as the key contact for restaurant partners, addressing any issues, needs, or concerns.
- Build and maintain strong, long-term relationships with restaurant owners and managers.
- Conduct regular check-ins with partners to review performance metrics and business strategies.
- Act as an advocate for the partners within the organization, providing insights and feedback to improve the platform’s value to the partners.

Maximize Partner Discoverability:

- Collaborate with marketing and product teams to increase restaurant discoverability through SEO, local advertising, and promotions.
- Implement strategies to improve restaurant visibility on the platform ensuring they appear in relevant search results and categories.
- Advise partners on menu optimization, pricing strategies, and promotions to increase visibility and engagement.

Revenue Growth & Optimization:

- Analyze sales data and identify opportunities to increase the Average Order Value (AOV) for restaurant partners.
- Develop and implement initiatives that enhance customer experience, driving repeat business and higher spending per order.
- Work with partners to leverage platform tools, including loyalty programs and upselling features, to maximize sales.

Churn Reduction:

- Identify at-risk accounts and develop strategies to improve partner satisfaction and engagement.
- Work closely with restaurant partners to address operational challenges and find solutions that reduce churn and improve retention.
- Provide ongoing training and support to help partners fully utilize the platform’s features and services.

Collaborative Problem Solving:

- Work cross-functionally with product, customer service, and marketing teams to address partner needs and improve the overall platform experience.
- Collaborate on new product rollouts, ensuring partners are informed and prepared to take full advantage of new features.
- Participate in team strategy meetings to share partner insights and contribute to overall business growth initiatives.

**Recipe for Success**:
**Core Competencies**:

- Sales Ability
- Adaptability
- Building Positive Work Relationships
- Communication
- Decision Making

**Required Skills & Knowledge**:

- Post-secondary degree or equivalent experience
- Previous B2B experience is considered an asset
- A desire to take ownership of ambitious targets
- Capability to understand data and turn it into effective insights
- World-class communication skills
- Eager to learn and improve
- Razor-sharp attention to detail and ability to manage multiple tasks effectively
- A keen interest in the food industry and the world of restaurants
- Additional languages are considered an asset

**What It's Like To Work At Skip**:
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.

Skip is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.

We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you

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