City Lead

3 months ago

Vancouver, Canada Toonie Tours Full time

**City Lead / Tour Guide**

**Company Overview**

Toonie Tours has operations and activities in British Columbia, Alberta, & Ontario. Toonie Tours is a fun, customer, and quality-focused tour company that welcomes and connects customers to Canada through tours and experiences. Founded in 2018 by three good friends, Toonie Tours has become a 5-star rated tour company by putting the customer first and delivering genuinely down-to-earth tours and experiences.

**Roles & Responsibilities**
- Know all Vancouver tours and experiences inside and out. Occasionally lead tours, and be able to cover any tours on an emergency coverage basis.
- Be the first point of contact for training and shadowing new guides. Responsible for sign-off on new tour guides to be independently touring.
- Provide ongoing leadership, guidance, and training to team members, being their first point of contact in all matters.
- Liaison between the local team, admin team, and management.
- Perform customer feedback surveys.
- Analyze and strategize with management on how to improve the team's productivity and morale.
- Manage inventory, including uniforms, umbrellas, POS.
- Depositing money daily M-F.
- Provide exceptional customer support for escalated inquiries and complaints.
- Promote company products, services, and culture by being an active member of the local team and the community (including various business and tourism organizations) attending meetings, mixers, and business development and networking events as assigned by management.
- Engage with the corporate and event planning community to build relationships that will encourage collaboration.
- Build system to provide internal efficiency.

**Key Attributes**
- Leadership - Foster a positive and open work environment to get the best from the local team and strategic partnerships.
- Proactive - Tackles tasks in a timely manner, gets on top of things before they can become problems.
- Problem solver - Independently seeks creative solutions.
- Customer service - Lead the team in exceptional customer service. Always communicate with respect, patience, and understanding.
- Trustworthy - Actively connects with local team and customers when requests come up. Always keeps the local team and customers' information safe and secure.
- Storyteller & communicative - Strong written and verbal communication skills, ability to answer questions, find solutions, and speak positively about Toonie Tours, its products, and the places that we operate.
- Resourceful and organized - Strong research abilities, organization and time management.
- Strategic - Utilizes mission and vision statements to communicate our value.

**Must Haves**
- Proven leadership experience.
- Legally authorized to work in Canada.

Pay: $18.00-$25.00 per hour

Expected hours: 30 - 50 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- On call

Application question(s):

- Why do you want to work for Toonie Tours?
- What other skills do you have that you could offer?
- Have you taken a Free Walking Tour before? Have you ever guided one before?
- What languages do you speak fluently?
- How long have you lived in Vancouver?
- What does leadership mean to you?

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

Application deadline: 2024-10-15

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