Account Manager

1 month ago

Markham, Canada Carlton One Engagement Full time

Can work be meaningful? Can it mean more than money, meetings, projects and deadlines? Can companies create positive climate eco-action? Can they do well, and do good? We’re staking our business on ‘_Yes_’ to every one of those questions.

**About the Opportunity**:
The Client Success Account Manager will be responsible for managing end to end client relationships within the CarltonOne Client Success team. This includes supporting strategic execution of existing client initiatives, program launches and new business opportunities. The Account Manager will be assigned to specific clients and/or channel partners. The main role of the Account Manager is to maintain and build client relationships that will foster revenue growth within their client programs.

To succeed in this role, you must have an analytical mind set, appreciate the cross functional value of the Operations, IT & Finance departments while balancing the support and achievement of Client objectives. In addition, curiosity should fuel your desire in that you will strive to only perform at the highest level of competency. This should be coupled with a desire to move beyond the “task” that was assigned but to also contemplate any additional potential outcomes which will naturally occur and require consideration as a result. You need to be self-motivated and display initiative to achieve the best possible outcome in everything you manage.

**Responsibilities**:

- Deliver on assigned Revenue, Client Satisfaction and Retention KPI’s
- Develop an extensive understanding of Client needs and company offerings
- Create and deliver insightful and accurate client-facing and internal reports
- Support and trouble shoot all client inquiries and resolutions using a ticketing system
- Manage client program configuration and implementation leveraging breadth of knowledge of overall system, features, capability and its interrelation to platform architecture
- Provide “end to end” client support
- Build and maintain strong relationships with key client contacts
- Liaise with internal and external partners as required
- Train all clients on new features and product releases
- Track and coordinate all client invoicing with finance team
- Other duties as assigned by your manager

**Qualifications**:

- 3-5 years of direct Account Management experience
- Detail oriented with excellent organization and time management skills
- Able to manage multiple projects simultaneously across various departments
- Strong Excel based analytical skills including large data manipulation and the ability to determine and summarize executive insight. Strong PowerPoint ability.
- Technology Capability - You love to learn new things and you are always fully conversant about current trends including Artificial Intelligence, SaaS & PaaS Platforms, etc.
- Applicable understanding of web technologies including AI, SaaS and PaaS with a proven ability to quickly learn new systems and interrelated functionality
- Based on knowledge of SaaS & PaaS, ability to configure system set-up through a dedicated UI platform and support JSON, SOAP or REST SSO and other API integration dialogue between the Client and CarltonOne Engagement.
- Ability to appreciate and explain system architecture and how it is leveraged in various aspects of technology integration.
- Proven ability to thrive in a fast-paced, rapid growth environment.
- Strong demonstration and product knowledge skills
- Manage all day-to-day client requirements, including program changes from final approval though to implementation
- Outstanding communication and interpersonal skills
- Business development mindset
- Compensation commensurate with experience

**Nice to Have Qualification**:
**Additional Perks**

Here are some additional “Perks” that we provide:

- Hybrid work environment
- 3 weeks annual vacation
- Extended health and dental care
- All employees are eligible to earn Bravo reward points
- Access to our “Employee Benefits” portal - you can save hundreds of dollars annually
- Latest technology equipment
- Proximity to public transit
- Monthly company-wide events, great parties, and trips

**How to Apply

  • Account Manager

    2 months ago

    Markham, Canada Asus Computer International Full time

    **Job Description Overview**: **Essential Duties and Responsibilities**: - Sales and Inventory - Weekly sales and inventory report - Coordinates and arranges weekly, bi-weekly and monthly scheduled meetings with each account - Training and Trade Show Events: - Coordinate with marketing the needed materials for the event - Project manage from start to...

  • Account Manager

    3 weeks ago

    Markham, Canada Asus Computer International Full time

    **Job Description Overview**: **Essential Duties and Responsibilities**: - Sales and Inventory - Weekly sales and inventory report - Coordinates and arranges weekly, bi-weekly and monthly scheduled meetings with each account - Training and Trade Show Events: - Coordinate with marketing the needed materials for the event - Project manage from start to...

  • Account Manager

    2 months ago

    Markham, Canada Allied Universal Full time

    Account Manager **Overview**: We are North America's leading security services provider with over 300,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership...

  • Account Manager

    6 days ago

    Markham, Canada Universus Media Group Inc. Full time

    **About us** We are an up-and-coming agency based in Markham, Ontario with strong roots in the automotive industry. We have a very strong team, and some amazing clients. We also have ambitions to grow. Together, those combine to create a great opportunity for the right people. Job Summary: We are seeking a highly motivated and experienced Agency Account...

  • Account Manager

    2 months ago

    Markham, Canada EnGenius Technologies Full time

    **Primary Responsibilities**: Account Manager is the sales position who is the customer advocate within EnGenius Technologies, adding insight and business judgment. They are also the voice of EnGenius to our customers, adding business intelligence and forethought. - Drive major account relationships and support strategic account business development...

  • Accounting Manager

    6 days ago

    Markham, Canada Mind Games Full time

    Hello! **Mind Games is opening doors for new applicants!** Do you want to become one of the minds of our company? This is the opportunity to take! Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and...

  • Account Management

    2 weeks ago

    Markham, Canada F12.net Full time

    **Who We Are**: F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are...

  • Account Manager

    3 weeks ago

    Markham, Canada EnGenius Technologies Full time

    **Primary Responsibilities**: Account Manager is the customer advocate within EnGenius Technologies, adding insight and business judgment. They are also the voice of EnGenius to our customers, adding business intelligence and forethought. - Drive major account relationships and support strategic account business development initiatives and revenue...

  • Accounting Manager

    4 weeks ago

    Markham, Canada JY Care Full time

    **About JY Care** JY Care is a Canadian-owned healthcare company. Our vision is to be a premium manufacturer in the healthcare industry in Canada. We envision producing a wide range of innovative and quality healthcare products, supported by an engaged and professional team. Our mission is to provide quality “made in Canada solutions” to the healthcare...

  • Accounting Manager

    5 days ago

    Markham, Canada JY Care Full time

    **About JY Care** JY Care is a Canadian-owned healthcare company. Our vision is to be a premium manufacturer in the healthcare industry in Canada. We envision producing a wide range of innovative and quality healthcare products, supported by an engaged and professional team. Our mission is to provide quality “made in Canada solutions” to the healthcare...

  • Accounting Manager

    1 day ago

    Markham, Canada JY Care Full time

    **About JY Care** JY Care is a Canadian-owned healthcare company. Our vision is to be a premium manufacturer in the healthcare industry in Canada. We envision producing a wide range of innovative and quality healthcare products, supported by an engaged and professional team. Our mission is to provide quality “made in Canada solutions” to the healthcare...

  • Account Manager

    2 months ago

    Markham, Canada SinaLite Full time

    Join the SinaLite Adventure: Account Manager Position Available! - Are you ready to elevate your career and be a key player in our dynamic team? SinaLite is on the lookout for a passionate and experienced Account Manager to join our family and be part of our exciting journey in the wholesale printing realm! **Your Mission**: General and Administrative...

  • Account Manager

    3 weeks ago

    Markham, Canada Yep Ads Full time

    **About Us** Yep Ads B.V. is a premiere performance online network, specializing in the online marketing and advertising of a full spectrum of mobile offers: cost-per-acquisition, app installs, mobile lead generation, web based mobile products and more. We are the leaders in performance digital marketing and have extensive experience with advertising and...

  • Account Manager

    2 weeks ago

    Markham, Canada Asus Computer International Full time

    **Job Title**: Account Manager **Department**: Open Platform Business Group (OPBG) **Reports To**: Manager of Strategic Retail **Location**: Vancouver, BC/Markham, ON/Remote Position **Job Description Overview**: **Essential Duties and Responsibilities**: - Maintain a 3-month rolling forecast, track results, and create action plans - Conduct weekly...

  • Account Manager

    2 weeks ago

    Markham, Canada Evolve Full time

    The **Evolve Agency Group** - a group of likeminded advertising agencies who work together to deliver exceptional results. We are a full-service marketing and advertising agency, offering in-house creative and design, website development, media planning and media buying, public relations, social media marketing, and a full suite of services for our...

  • Account Manager

    6 days ago

    Markham, Canada Constellation1 solutions Full time

    **Location: Markham, ON (Hybrid)** Constellation1 is looking for a strong Account Manager with software experience to support our real estate brokerage and MLS clients with our web-based products. This role is operationally focused with a goal to advocate for our clients, partner with them on business initiatives, and provide best practice product...

  • Account Manager

    2 weeks ago

    Markham, Canada Change Connect Full time

    Our client, an industry-leading visual communications company, is seeking an **Account Manager** to join their sales team. The role focuses on managing the day-to-day relationship with their existing accounts. The team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work...

  • Account Manager

    5 days ago

    Markham, Ontario, Canada SinaLite Full time

    Join the SinaLite Adventure: Account Manager Position Available Are you ready to elevate your career and be a key player in our dynamic team? SinaLite is on the lookout for a passionate and experienced Account Manager to join our family and be part of our exciting journey in the wholesale printing realmYour Mission: General and Administrative...

  • Account Manager

    3 weeks ago

    Markham, Canada Thomas, Large & Singer Full time

    **ACCOUNT MANAGER** **Company: Thomas, Large & Singer Inc.** **Location: Markham, Ontario** **Industries: Consumer Packaged Goods, Logistics, Distribution, Private Label,** **Industrial Ingredients** **Job Type: Full Time Employee** **Years of Experience: 5+ years** **Education Level: University** **Job description**: Thomas, Large & Singer Inc. is a...

  • Account Manager

    2 weeks ago

    Markham, Canada Change Connect Full time

    Our client, a leading visual communications firm which offers comprehensive services across multiple industries, is seeking an **Account Manager** to join their sales team. The role focuses on managing the day-to-day relationship with their existing accounts. The team is built to provide digital signage services for large-scale digital signage networks as a...