Implementation Project Manager

4 months ago

Toronto, Canada Alida Full time

As Alida’s **Implementation Project Manager** you will play a critical client-facing role in helping Alida customers quickly and effectively implement their software investment. You will be responsible for leading the customer implementation, guiding the solution design, and ensuring the SaaS platform is fully configured and set up to meet client requirements.

In this client facing role, you will work with teams internally and externally, with a focus on rapid time to value and client enablement. Due to the nature of the work volume, you will be expected to manage multiple implementation projects in a deadline-driven, fast-paced environment.

**We are looking for someone based in Canada, to support customers on the Eastern time zone.**

**Responsibilities**:

- Leverage strong people and leadership skills as well as focusing on a team based approach; you will successfully drive implementation and transition of Alida’s solutions within our customer's environment
- Maintain stakeholder engagement at all levels of organizations through effective and efficient deployment of communication strategies and plans.
- Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
- Serve as project leader for customer’s implementation team; both Alida and client
- Set agendas and lead strategy, kick-off, and design workshop meetings
- Engage with and guide customer’s senior leadership
- Understand complex business requirements and craft tailored solutions
- Quickly learn and explain technical concepts to Alida’s largest customers
- Lead live customer sessions to deliver tailored in-product training, instill best practices, and guide product adoption
- Provide technical consulting and product expertise
- Adapt content and guidance to the customer’s specific business objectives
- Respond to shifts in configuration scope and effectively manage client expectations,
- Hold self and team accountable for project delivery: on time, on budget, and within scope
- Simplify complexity so that customers can benefit from a more effortless experience

**Required Skills and Experience**:

- 4-6 years of client facing consulting and implementation experience
- 4+ years of project management experience is required, preferably in a SaaS software company
- Excellent written, verbal, and presentation communication skills
- Experience designing and implementing software solutions

**Desired Skills and Experience**:

- Post-secondary educational degree
- PMP or Prince II certification is a bonus
- Prior experience in customer experience program implementation
- Proven ability to work in a cross-functional and fast-paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Enjoy solving different client challenges every day

**_ *The typical salary range for this position based in Canada is $80,000-90,000 CAD depending on experience*_**

**The Good Stuff**:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2022 as one of the Best places to Work®

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

**About Alida**

Alida believes in a world w customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like **HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon** depend on **Alida’s community-centered research platform** to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

**We can’t wait to meet you**

At Alida, we’re dedicated to fostering an environment w our employees feel heard, valued and included.

  • Implementation Project Manager

    2 weeks ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI. We...

  • Implementation Project Manager

    6 months ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    Are you are someone who enjoys challenges, has the ability to juggle several priorities at the same time and possesses an unparalleled level of customer service? Do you have excellent relationship building skills? Do you want to be responsible for the success of a process from beginning to end while working closely with your internal and external partners?...

  • Implementation Project Manager

    1 week ago

    Toronto, Ontario, Ontario, Canada SysAid Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.We...

  • Project Manager

    6 months ago

    Toronto, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the possibilities...

  • ERP Implementation Project Manager

    3 weeks ago

    Toronto, Canada Swoon Full time

    ERP Implementation Project Manager - 18-Month Contract (Montreal)Seeking an experienced ERP Implementation Project Manager for an 18-month contract in Montreal's utilities industry. The role involves overseeing a large-scale ERP migration, focusing on integrating Microsoft Dynamics 365 to replace legacy systems. The ideal candidate will bring strong project...

  • Implementation Project Manager

    3 months ago

    Toronto, Canada Publicis Groupe Full time

    Job Description The Implementation Project Manager will support the Account Directors and Account Supervisors on the cross-regional team in all aspects of project delivery. Their responsibilities will include, but are not limited to: cross-regional coordination support, developing communication decks & weekly social updates, developing campaign...

  • ERP Implementation Project Manager

    3 weeks ago

    Toronto, Canada Swoon Full time

    ERP Implementation Project Manager - 18-Month Contract (Montreal) Seeking an experienced ERP Implementation Project Manager for an 18-month contract in Montreal's utilities industry. The role involves overseeing a large-scale ERP migration, focusing on integrating Microsoft Dynamics 365 to replace legacy systems. The ideal candidate will bring strong...

  • ERP Implementation Project Manager

    3 weeks ago

    Toronto, Canada Swoon Full time

    ERP Implementation Project Manager - 18-Month Contract (Montreal)Seeking an experienced ERP Implementation Project Manager for an 18-month contract in Montreal's utilities industry. The role involves overseeing a large-scale ERP migration, focusing on integrating Microsoft Dynamics 365 to replace legacy systems. The ideal candidate will bring strong project...

  • ERP Implementation Project Manager

    3 weeks ago

    Toronto, Canada Swoon Full time

    ERP Implementation Project Manager - 18-Month Contract (Montreal)Seeking an experienced ERP Implementation Project Manager for an 18-month contract in Montreal's utilities industry. The role involves overseeing a large-scale ERP migration, focusing on integrating Microsoft Dynamics 365 to replace legacy systems. The ideal candidate will bring strong project...

  • Project Manager

    3 months ago

    Toronto, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the possibilities...

  • Project Manager ERP Implementation

    6 months ago

    Toronto, Canada MNP Full time

    What do you think of when you hear the name MNP? At MNP Digital, we are more than a prominent consulting firm in tax and accounting; we’re a technological powerhouse, endeavoring to transform digital landscapes. Make an impact supporting our Digital Solutions team as a Project Manager ERP Implementation. You would be responsible for overseeing the...

  • Project Manager

    3 weeks ago

    Toronto, Canada HONK Full time

    HONK is a leading technology company revolutionizing the way people pay for parking across North America. Our dynamic team thrives on innovation, collaboration, and delivering exceptional client experiences. We are seeking a motivated Project Manager & Implementation Specialist to join our team and help streamline client onboarding and project delivery. We...

  • Project Manager SAP Implementation

    7 days ago

    Toronto, Canada Resonaite Full time

    Job OverviewWe are seeking a skilled Project Manager SAP Implementation to support our Program Management office in the successful delivery of a large-scale SAP implementation project. This is a contract-based position that will play a critical role in managing project plans, coordinating stakeholders and vendor activities, tracking deliverables, managing...

  • Project Manager

    6 months ago

    Toronto, Canada Colliers Project Leaders Full time

    Overview: At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it. Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the ...

  • Benefits Implementation Project Manager

    3 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job DescriptionWe are seeking an experienced Benefits Implementation Project Manager to join our team at Manulife in Toronto, Ontario. The successful candidate will have a strong background in group benefits and account management, with excellent project management skills and the ability to drive results.Key Responsibilities:Serve as the primary point of...

  • Project Manager

    3 weeks ago

    Toronto, Canada HONK Full time

    HONK is a leading technology company revolutionizing the way people pay for parking across North America.  Our dynamic team thrives on innovation, collaboration, and delivering exceptional client experiences. We are seeking a motivated Project Manager & Implementation Specialist to join our team and help streamline client onboarding...

  • Project Manager, Strategy and Implementation

    6 months ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Senior Project Manager to manage a CRM implementation project

    1 week ago

    Toronto, Canada S.i. Systems Full time

    Our valued client is seeking a Senior Project Manager to manage a CRM implementation project An initial 4-month contract (with possible extension). 100% remote. Responsibilities: Create, maintain and direct the tasks on the project plan for the implementation of ERP software; Define detailed scope/inclusions/exclusions for the re-write Plan out the full...

  • Senior Project Manager to manage a CRM implementation project

    1 week ago

    Toronto, Canada S.i. Systems Full time

    Our valued client is seeking aSenior Project Manager to manage a CRM implementation projectAn initial 4-month contract (with possible extension). 100% remote.Responsibilities: Create, maintain and direct the tasks on the project plan for the implementation of ERP software; Define detailed scope/inclusions/exclusions for the re-write Plan out the full...

  • Implementation Manager

    3 months ago

    Toronto, Canada Q4 Full time

    **About Q4** At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do. **Come grow with...