Electrical Field Service Supervisor

2 months ago

Langley, Canada Thomson Power Systems Full time

**Position**: Supervisor, Field Service
- **Reports Directly to**:Field Service Operations Manager, North America
- **Location**:Langley
- **Salary**:$120-$130,000 annually

**THE OPPORTUNITY**

Embark on an electrifying journey with Thomson Power Systems, a trailblazer in the Power Generation Industry for over 50 dynamic years. We're thrilled to present a remarkable opportunity for a Field Service Supervisor, who will shape the future of service excellence. As the driving force behind our field operations, you'll lead a team of skilled field service professionals, overseeing a spectrum of activities from commissioning to troubleshooting and repairs. Your leadership will spark innovation, ensuring our paralleling switchgear, automatic transfer switches, control systems perform seamlessly at customer sites. If you're charged with a passion for power and a knack for leadership, join us in illuminating the path to unparalleled service achievement.

**YOUR MISSION**

**Major Responsibilities**:

- Lead, mentor, and motivate a team of skilled field service professionals based in Canada and USA, fostering a culture of collaboration, continuous improvement, and technical excellence.
- Drive safety, quality, delivery, customer satisfaction and growth via on-site coaching, mentorship and supervision.
- Assisted by the field service coordinator, oversee and schedule field service activities, coordinating resources and equipment to ensure efficient and timely project execution.
- Collaborate closely with clients to understand their requirements and provide exceptional solutions, maintaining positive relationships and driving customer satisfaction.
- Ensure compliance with safety protocols, industry standards, and company policies, guaranteeing a secure and productive work environment.
- Monitor and analyze performance metrics to identify areas for improvement and optimize service delivery and cost efficiency.
- Assist in the development and execution of training programs for field service professionals, keeping them up-to-date with the latest industry trends and technologies.
- Contribute to the development of service strategies, helping to drive innovation and enhance our competitive advantage.
- Collaborate with cross-functional teams including project management, engineering, sales, and customer support to streamline processes and improve overall customer experience.
- Drive revenue growth by identifying and executing on field service opportunities while maintaining a good control on costs and efficiency.

**ARE YOU THE ONE?**

**Required Education, Experience and Skills**:

- Bachelor's degree in Electrical Engineering or Power Engineering or equivalent experience
- Proven field service management experience (5+ years); Preferably in the electrical power generation industry or equivalent.
- Demonstrated best in class leadership abilities with a clear track record of effectively leading and motivating field service teams to achieve market differentiated performance.
- Strong problem-solving skills and the ability to make informed decisions under pressure.
- Excellent communication and interpersonal skills, capable of fostering positive relationships with clients, team members, and stakeholders.
- Knowledge of applicable health, safety, and electrical (CSA/NFPA/UL) regulatory codes and standards
- Understanding and ability to interpret detailed electrical schematics & mechanical drawings
- Understanding of industrial control equipment is an asset for this role (metering, protective relaying, relay ladder logic, Programmable Logic Controllers - PLCs and HMI’s)
- Experience with switchgear or Automatic transfer switch would be an asset.
- Familiarity with NETA/NICET in electrical equipment testing would be an asset.
- A strong commitment to safety, quality, and continuous improvement is a must.
- Valid driver's license and willingness to travel in Canada and USA on a frequent basis is required.

**OUR PURPOSE**

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing. Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.

**OUR IDENTITY**

As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry. Over the last 50 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Canada, USA, Mexico and India. As we are rapidly growing,

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