Picton Castle Operations Assistant

2 weeks ago

Lunenburg, Canada Picton Castle Full time

_Picton Castle_ is a sail training tall ship best known for extended international voyages to exotic ports and islands. Trainee crew, who require no previous sailing experience before signing on, join the ship for an adventure at sea and to learn seamanship skills while working together under the guidance of the professional crew to sail the ship. We also operate the Bosun School, a land-based skills enhancement program in Lunenburg for ambitious young mariners, and a retail store.

We are currently seeking an Operations Assistant, a land-based position, to join the shore crew at _Picton Castle_’s office in Lunenburg, Nova Scotia and work part time (approximately 20-30 hours per week, Monday to Friday, daytime hours, with occasional evening or weekend work required), providing operations, communications and administration support. This could lead to full time hours if desired. Start date is flexible, but ideally in April.

**Responsibilities**:

- Communicate with prospective and current trainee crew members
- Assist with trainee crew admissions process
- Request, collect, review and file all crew paperwork
- Maintain crew lists in Excel
- Prepare travel documents for arriving crew
- Book travel arrangements for staff
- Customer service, assist customers with questions and sales inquiries
- Conduct sales and create invoices
- Pack and ship online orders
- Administer petty cash and credit card statements
- Prepare financial records for bookkeeper and accountant
- Manage credit card machine, computers, printers and other office equipment
- Assist with marketing by sending out press releases, researching publications and websites
- Assist with creating social media posts, monitor social media
- Occasional on-site support for special events

**Requirements**:

- Excellent customer service skills
- Strong written and verbal communication skills
- Strong interpersonal skills
- Strong organizational skills
- Discretion with handling private information
- Proficiency with computers, especially Microsoft Office Suite, including Outlook, Word and Excel
- Working knowledge of Facebook, Instagram, X and LinkedIn
- Ability to multi-task and manage multiple priorities
- Occasional availability on evening/weekends (usually around the time of ship or crew arrival/departure or special events)
- Eligible to work in Canada

**Job Types**: Part-time, Permanent

**Salary**: $18.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Casual dress
- Flexible schedule

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-04-05

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