Area Manager, North

6 months ago

Edmonton, Canada Mint Smartwash Full time

**Company Overview**:
Mint Smartwash (“Mint”) is an unparalleled growth story in the express tunnel car wash market space, strategically headquartered in Calgary, Alberta, with operations located in Western Canada and Montana, USA. The mission of Mint Smartwash is _To provide a superior car wash experience delivering epic shine while saving time and feeling mint _Mint is highly focused on capitalizing on its successes to date, as an industry leader, innovator and employer of choice to expand its presence across geographical markets. The Mint leadership team is a dedicated group of car wash enthusiasts with strong operational and business competencies exemplifying a growth mindset, in the pursuit of excellence. At Mint we look to SHINE every day through living our corporate values of being MAVERICKS, helping our COMMUNITIES, investing in the future of our PEOPLE, neutralizing our ENVIRONMENTAL impact and delivering EXCELLENCE in customer experience.

**Reporting to**:VP, Operations

**Job Summary**:
**Level Scope**:
Oversees Mint Smartwash Operations at four locations in Alberta which engage in millions of customer interactions across Western Canada every year. The Area Manager is responsible for delivering flawless execution of Mint’s Operational strategy with a focus on wash quality, efficiency (speed of wash) and the pursuit of repeatable, flawless customer service and experience. Further, the Area Manager is responsible for ensuring car washes are delivering to their financial commitments, key performance indicators and overall business objectives on a monthly and quarterly basis.

This people-first leader is passionate about the recruitment, and developing talent across the organization. They are an advocate for investing in and developing our future leaders and actively engages in the development of our leaders through formal and informal learning opportunities.

This leader is a safety-first leader who supports the health and wellness of our organization and ensures all employees are following safe work procedures and leads our health and safety committees. This leader holds their teams accountable to working safe and is a role model for safety whilst on site.

**Key Responsibilities**
- You’re a role model of our values and epitomize S.H.I.N.E in your interactions across the organization:

- As a **Maverick(S)**, you’ll think outside of the box to find unique solutions to our biggest opportunities
- You are committed to **Helping** in the communities we serve by building programs that build connection
- You **Invest** in the future of our people and challenge our teams to grow every day
- You’re committed to **Neutralizing** our customers' environmental impact by delivering innovation in recycling and sustainability
- You’re committed to the delivery of **Excellence** in customer service ensuring our customers leave smiling and satisfied with their experience
- You’ll be an active and visible leader at our car washes and our Argyll Edmonton location will be your primary office. You’ll spend approximately 30 - 40 % of your time at other locations in direct support and 1 to 2 days a month at Calgary Head Quarters.
- You’ll interact with and seek support from the VP, of Operations to discuss optimization opportunities at the wash, optimization opportunities will include any area in which the wash operations can be enhanced by procedural, standardization, or functional improvements.
- You’ll administer and oversee the budgets and financial execution for each location and the overall region you are responsible for, including PO and Bill approvals for your car wash area.
- You’ll lead the car damage process and implement training and education to standardize response and mitigate unnecessary expense
- You’ll lead and support the generation of site action plans to drive growth and revenue in partnership with Marketing and Sales leadership
- You’ll monitor and support site sales teams and processes and ensure that all sites are goal-focused, held accountable to pitching and delivering upon sales conversion targets
- You lead Mint in the relentless pursuit of our Mission of the most efficient wash and a seamless and repeatable customer service experience where we leave every customer ‘feeling Mint’
- You’ll lead and support the Joint Health and Safety Committees and ensure all employees understand our safe work practices and their responsibilities under the Work Safe Act
- You’ll be responsible for talent optimization and training at the washes including development plans for all positions including GMs to Shine Geniuses
- You will support the General Managers in creating and maintaining a talented and efficient team through hiring, termination, and employee change approvals/guidance.
- Support General Managers and employees with all incidents requiring external reporting - Insurance, WCB, OHS etc.
- Completing site audits including safety, operations, customer experience,

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