Banquet Manager

4 months ago

Toronto, Canada One King West Hotel & Residence Full time

Direct reports: Assistant Banquet Manager, Servers, Bartenders, Porters
- Ensure floor presence and greeting with clients upon arrival.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Attend all pre-event and post-event meeting with clients, guests, and catering staff.
- Attend all Weekly BEO Meetings
- Holds pre-function meetings with banquet team, ensuring proper staffing and understanding of service.
- Assigns job tasks and stations of the Banquet Servers.
- Supervises the Banquet Servers during the shift and ensures friendly, courteous and efficient service is extended to all guests.
- Maintains Banquet operating standards
- To ensure Quarterly linen / glass / china / silver / banquet equipment inventories are scheduled and recorded properly.
- Ensures all required equipment is available for event.
- Requisitions liquor, wine, beer where appropriate.
- Generates and promotes teamwork and good work ethics between the Banquet Servers and all other team members
- Work closely with the Kitchen Team to coordinate food presentation and delivery times
- Be familiar with the Union agreement referring to daily to ensure compliance
- Advise staff of formal policies and procedures
- Maintains a high level of cleanliness, sanitation and safety within the outlet in accordance to health regulations and Safety Program
- Enforces provincial/territorial liquor legislation and regulations
- To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency.

Conduct quarterly Department Meeting.
- Complete any tasks assigned by the General Manager

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- A true desire to satisfy the needs of others in a fast paced environment
- Must possess excellent interpersonal skills.
- Motivated, self-starter with the ability to think and work independently.
- Creative problem solving and sound decision making abilities.
- Must be able to speak, read, write and understand the English language.
- Must be energetic, enthusiastic and self-motivated
- Results oriented with the ability to be flexible and work well in a busy and demanding environment
- Adaptable, flexible, reacts and adjusts to last minute requests in a positive manner.
- Must be service oriented, and able to identify opportunities to better serve our guests

**EDUCATION & WORK EXPERIENCE**:

- 3-5 years of previous Banquet experience required.
- 1-2 years of Managerial experience required

University/College an asset; Bachelor’s Degree or Hotel Management preferred

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Supplemental pay types:

- Bonus pay

Work Location: In person

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