Quality Service Analyst

2 weeks ago

Surrey, Canada Community Living BC Full time

**_We are proud to be selected as one of B.C.'s Top Employers once again_**

**If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you**

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

**The Role**:
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

- Identifying opportunities for agency service reorganization and assisting with the implementation
- Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
- Ensuring that individuals and their families receive information about individual resource allocation decisions
- Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
- Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
- Recruiting and developing new service relationships
- Providing information to assist in the investigation of licensed residential resources
- Creating innovative options and responses to address individual and community needs

Key duties include:

- Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
- Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
- Receiving monitoring reports from service providers and individuals, families and friends:

- and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues and concerns
- conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigate service provider competency issues
- Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports

**Qualifications**:

- Experience working in the social services sector in areas such as resource development or contract management
- An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

**Location**: Utilizing a hybrid working model, this position combines on-site office work with work from home flexibility within BC after passing a 6 month probationary period.

**Additional Info**:
This is an auxiliary position on the (Local/Regional team). Auxiliaries may be hired for project work, or to cover vacancies or leaves of varying lengths
Term: Anticipated XX hours bi-weekly to XXX
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $32.46 to $36.44 hourly

**_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._**

**Closing date**:

- Community Living BC is an equal opportunity employer._

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