Service Advisor

3 weeks ago

Markham, Canada BMW Markham - Pfaff Automotive Partners Full time

Are you passionate about delivering exceptional customer service while working in the automotive industry? At BMW Markham, we're seeking a dedicated Service Advisor to provide top-tier customer experiences and keep our customers' vehicles running smoothly.

**Summary**
This position is responsible for providing service and information to customers in order to ensure satisfaction and understanding of the repair process. The position is also responsible for handling all customer inquiries and complaints in a timely and efficient manner.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Books out and receives parts and sublets.
- Creates captive reports.
- Sends customer satisfaction index files for CSI.
- Creates and submits cash sheets to accounting.
- Settles 20/20 and submits to accounting.
- Orders office supplies.
- Coordinates valet runs and valet’s customer cars when required.
- Coordinates rental car service for customers as required.
- Contacts appraisers and adjusters.
- Updates client accounts with relevant information.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Parts Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Ability to commute/relocate:

- Markham, ON L3R 5M2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (required)

**Language**:

- Mandarin (preferred)

Work Location: In person

  • Automotive Service Advisor

    3 days ago

    Markham, Canada Eastside Chevrolet Buick GMC Full time

    **About us** Eastside Chevrolet Buick GMC is a small business in Markham, ON L3R 2P4. We are professional, agile, professional, and our goal is to Provide a great working environment and an above average income. We are seeking a highly motivated Service Advisor to join a VERY sucessfull team. We offer Excellent management support, ongoing training and a...

  • Service Advisor

    4 weeks ago

    Markham, Canada Midas Auto and Tire Center Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through MVIS Certifications and/or years of automotive repair experience. **Responsibilities**The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Service Advisor

    7 days ago

    Markham, Canada Rush Truck Centres of Canada Full time

    We are looking for an Service Advisor for our Markham, ON location.Rush Truck Centres of Canada is a premier provider of quality products and services to commercial equipment users. We are customer-focused, people-oriented, and financially motivated to deliver excellent outcomes for customers, vendors and our people.We offer a rewarding career with a leader...

  • Life and Health Insurance Advisor

    3 weeks ago

    Markham, Canada Desjardins Financial Security Independent Network - Markham #293 Full time

    Life and Health Insurance AdvisorOur financial centre is looking for a life and health insurance advisor to join our dynamic team.The ProfessionThe role of a financial security advisor involves meeting with people to put a plan in place to help them achieve their dreams of a home, enjoyable leisure time and having an active retirement. Advisors also offer...

  • Financial Advisor

    14 hours ago

    Markham, Canada Canadian Imperial Bank of Commerce Full time

    Financial Advisor / Financial Services Specialist (MFDA) page is loaded Financial Advisor / Financial Services Specialist (MFDA) Apply locations Markham, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409446 We’re building a relationship-oriented bank...

  • Insurance Advisor

    4 weeks ago

    Markham, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor (hybrid). Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for our Markham, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Upcoming Opportunities for Insurance Advisors in

    4 days ago

    Markham, Canada Westland Insurance Ltd. Full time

    We’re searching for Senior Insurance Advisors and Insurance Advisors. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has new opportunities based fully onsite out of several of our Ontario offices. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for...

  • Financial Advisor

    2 weeks ago

    Markham, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Advisor

    2 weeks ago

    Markham, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Advisor

    2 weeks ago

    Markham, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Insurance Services Support Advisor, Sbi

    4 weeks ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health,...

  • HR Advisor

    4 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Indigenous Student Advisor

    4 weeks ago

    Markham, Canada York Region District School Board Full time

    **Position**: Indigenous Student Advisor (Term) **Location**: Community Education Centre (CEC) East, 1000 Carlton Rd, Unionville, ON L3P 7P5 **Application Deadline**: August 17, 2023 **Salary**: $43,026.83 to $52,126.69 The position of Indigenous Student Advisor (K-12) will have a specialized focus on First Nations, Métis and Inuit Education. The...

  • Financial Advisor

    6 days ago

    Markham, Canada Royal Bank of Canada Full time

    **Job Summary** **Financial Advisor - Richmond Hill, Markham, Vaughan** **What is the opportunity?** As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and...

  • Advisor Training

    3 weeks ago

    Markham, ON, Canada Barrie Subaru Full time

    New Vehicle Product Advisor - Don Valley North Toyota This position is an integral role at Weins Auto Group and is responsible for building strong and lasting relationships with our customers and exceptional vehicle service experiences. We know everyone needs a long weekend from time to time. We invest in your career with development and training...

  • Labour Relations Advisor

    14 hours ago

    Markham, Canada Extendicare Full time

    The Labour & Employee Relations Advisor operates as part of the Labour & Employee Relations team within the broader HR team. The role is responsible for providing guidance, direction and support to the Human Resources and Operations teams over various branches on matters relating to labour & employee relations, including but not limited to grievance...

  • Skincare Advisor

    3 weeks ago

    Markham, Canada Sephora Full time

    : Regular The Skincare Advisor (Consultant) is a product expert, providing friendly, professional and knowledgeable service to all clients, while expressing and elevating his/her artistic abilities. They provide clients with make-up applications as required, suggest possible routines and build their basket with complementary products and tools. ...

  • Associate Financial Advisor

    6 days ago

    Markham, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Accountant

    4 weeks ago

    Markham, Canada Manrkē Full time

    Are you passionate about success? We’re scaling rapidly and we need best-in-class talent. At Manrkē, business and tax professionals from around the world are empowering clients to become financial champions. From top athletes to musicians and global influencers as well as entrepreneurs in business tech, digital media, e-commerce, virtual education, and...

  • Senior Accountant

    3 weeks ago

    Markham, Canada Manrkē Full time

    Are you passionate about success? We’re scaling rapidly and we need best-in-class talent. At Manrkē, business and tax professionals from around the world are empowering clients to become financial champions. From top athletes to musicians and global influencers as well as entrepreneurs in business tech, digital media, e-commerce, virtual education, and...