Assessment Support Assistant Shift Leader

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Examination Services within the Office of the Registrar provides student support for in-person and remote assessments (tests, quizzes, and exams), including accommodated assessments for students with disabilities. This includes online support for students taking remotely proctored assessments and in-person support for accommodated students who require special testing arrangements.

**Responsibilities**:
The Assessment Support Assistant Shift Leader will play a pivotal role in ensuring the smooth delivery of assessments, both in-person and remotely, in accordance with policies and procedures. The shift leader will support and engage with the staff on shift to ensure proper procedures are being followed, act as a front-line escalation point for student, staff or faculty support, troubleshoot issues, follow up with staff, and escalate issues that require more attention. The incumbent will support and monitor in-person accommodated assessments, provide university-wide remote support for online assessments, provide back-up support for other administrative tasks, and assist with de-escalating stressful situations during assessments. The incumbent will act as the first point of contact for troubleshooting students' issues accessing their online exams.

Responsibilities include but not limited to:

- Performing a range of tasks to support the assessments in accordance with University policies, procedures, and regulations
- Monitoring online chat activity for student issues through online chat portal during scheduled assessments
- Troubleshooting & testing remote proctoring software(s), OWL/Proctortrack and other online exam programs (ex.Mobius, Gradescope) in a time-sensitive manner
- Providing guidance for error resolution, including contacting instructors to verify assessment set up
- Contacting individual faculty when necessary
- Resolving inquiries related to examination irregularities following university policies and procedures
- Checking student attendance and administering assessments based on individual accommodations
- Supervising students with disabilities in one of the Office of the Registrar's key on-campus assessment writing locations, including King's University College
- Preparing assessments depending on individual student needs, managing multiple student stop-clock breaks and timekeeping issues, and being accountable for generating reports for any incidents
- Setting up assessments that require software such as Microsoft® Office Suite, Kurzweil®, ZoomText®, Dragon Naturally Speaking®, JAWS
- Ensuring that students take only permitted articles, instruments, aids, and materials into the examination room
- Giving clear instructions to students about the conduct of and agreed upon accommodations for each assessment
- Scribing or reading aloud for students with disabilities as directed
- Adhering to university and provincial confidentiality policies
- Being expected to work both in-person and remotely, with regularly scheduled in-person team meetings
- Performing other assessment duties as required

**Qualifications**:
**Education**:
- Post-Secondary Degree or Community College Diploma

**Experience**:
- 1 year of experience providing customer service and leading a team

Skills, Abilities & Expertise:
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to employ a systematic and efficient approach to work
- Ability to confront issues or situations in an objective manner
- Strong written, verbal, and chat communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to remain calm in stressful and highly emotional situations
- Computer skills with the ability to learn and use software programs
- Availability to work evenings, weekends, and irregular hoursKnowledge of general office procedures
- Personable and courteous in working relationships with colleagues, students and the public

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
Accommodations are available for applicants with disabilitie

  • Assessment Support Assistant

    7 months ago

    London, Canada Western University Full time

    **About Western**: **About Us**: The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student-related services in a confidential and professional environment. **Responsibilities**: Examination Services within the Office of the Registrar provides student...

  • Assessment Advocate

    2 weeks ago

    London, Canada Municipal Property Assessment Corporation Full time

    Date: Dec 6, 2024- Location: London, ON, CA- Type of Position: Temporary- Type of Position: - Number of Positions: 1- Salary Min: $69,681.00- Salary Max: - Description: - Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? **Become a Assessment Advocate -...

  • Retail Shift Leader

    7 months ago

    London, Canada Canna Cabana Full time

    **Canna Cabana** is actively seeking **Part-Time** **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Duties and Responsibilities**: - Provide assistance to store management in supervising and...

  • Retail Shift Leader

    1 week ago

    London, Canada Canna Cabana Full time

    Overview: **Canna Cabana** is actively seeking **Part-Time** **Shift Leaders**who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Responsibilities**: - Provide assistance to store management in supervising and...

  • Developmental Support Worker

    1 month ago

    London, Canada New Frontiers Support Services Full time

    **POSITION TITLE**: Developmental Support Worker **CLASSIFICATION**: Part-time Position **NUMBER OF EMPLOYEES REQUIRED**: 1 **LOCATION**:Supported Independent Living (SIL) **NUMBER OF HOURS **Approximately 16 hours per pay period **START DATE**: ASAP **REQUIRED QUALIFICATIONS** **EDUCATION**: - DSW or PSW (or proven equivalency). **OPERATIONAL...

  • Crew Leader Canada

    2 weeks ago

    London, Canada McCormick Canada Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Developmental Support Worker

    3 months ago

    London, Canada New Frontiers Support Services Full time

    **POSITION TITLE**: Developmental Support Worker **CLASSIFICATION**: Part-time Position **NUMBER OF EMPLOYEES REQUIRED**: 1 **LOCATION**:Supported Independent Living (SIL) **NUMBER OF HOURS **Approximately 16 hours per pay period **START DATE**: ASAP **REQUIRED QUALIFICATIONS** **EDUCATION**: - DSW or PSW (or proven equivalency). **OPERATIONAL...

  • Shift Leader

    6 months ago

    London, Canada Dairy Queen Full time

    Shift Lead We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants...

  • Team Leader

    6 months ago

    London, Canada St. Leonards Community Services Full time

    SLCS is currently looking for a Full Time Team Leader in the SIL program on a 1-year contract as well as a permanent position. As a leader of this interdisciplinary team you will support the direct service employees in the delivery of support services and crisis intervention to adults with a developmental disability and/or mental health struggles. Your...

  • Crew Leader Canada

    6 months ago

    London, Canada McCormick & Company Full time

    . You may know McCormick as a leader in herbs, spices, seasoning mixes, condiments, and other flavouring products - and we’re only getting started. At McCormick, we are always looking for great talent to bring unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...

  • Manager Compliance Assessments

    3 months ago

    London, Canada Canada Life Assurance Company Full time

    Manager Compliance Assessments **Description: - Permanent Full Time- We are looking for a Manager for the Compliance Assessment Team. This role reports to the Director, Compliance Assessment, and is responsible for supporting a strong compliance and risk management culture by providing independent monitoring, review, testing and validation of compliance and...

  • Retail Shift Leader

    6 months ago

    London, Canada Canna Cabana Full time

    **Canna Cabana** is actively seeking **Full Time**/**Part-Time** **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Duties and Responsibilities**: - Provide assistance to store management in...

  • Crew Leader Canada

    2 weeks ago

    London, Canada McCormick Canada Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Crew Leader Canada

    6 days ago

    London, Canada McCormick & Company Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Support Worker

    6 months ago

    London, Canada Extended Families Support Services Full time

    Extended Families is a private local company which provides home and community support services for individuals and families in London and Middlesex. Support services may be provided to seniors, individuals with developmental, intellectual, mental or physical disabilities, and their family members. We are currently recruiting support workers to provide...

  • Crew Leader Shipping C Shift

    3 months ago

    London, Canada McCormick & Company Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Crew Leader Canada

    7 months ago

    London, Canada McCormick & Company Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Crew Leader Canada

    7 months ago

    London, Canada McCormick Canada Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Restaurant Shift Leader

    4 weeks ago

    London, Ontario, Canada KFC Taco bell - Masonville Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Shift Leader to join our team at KFC / Taco Bell - Masonville. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the restaurant, supervising staff, and delivering exceptional customer service.About the RoleThis is a full-time...

  • Developmental Support Worker

    6 months ago

    London, Canada Advanced Care Support Services Full time

    **Job description** Developmental Support Worker (DSW) **Company description** We envision a homecare revolution, a future where private homecare providers, led by AdvancedCare, cooperate seamlessly with not-for-profit, public organizations and professionals to provide widely accessible, self-directed and liberating in-homecare services across the social...