Knowledge and Training Lead
2 weeks ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level D
Job Title
Knowledge and Training Lead
Department
Change and Communications | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations
Compensation Range
$8,063.17 - $12,575.08 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 13, 2024
**Note**: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The University of British Columbia (UBC) is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
Workday is UBC's human resource, finance, and payroll operations system. The Integrated Service Centre (ISC) maintains, continuously improves and enhances the Workday system and related processes that support operational functions of UBC. Team members within this unit work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched Workday user experience for UBC faculty, staff and students.
In 2024, Workday will also be used as UBC's Student Information System (SIS) and the ISC will provide support to UBC employees who use Workday Student, and help manage Workday Student system updates.
The ISC Change and Communications team oversees a knowledge base and self-paced online trainings for Workday usage. Working closely with the Senior Manager, ISC Change and Communications, this role will contribute to the development and implementation of a comprehensive knowledge management and training strategy to build and enhance the proficiency and confidence of UBC community users in using Workday. Key responsibilities include streamlining content creation, implementing quality control for knowledge base and training courses, enhancing accessibility and engagement on learning platforms, and aligning initiatives with ISC organizational goals through collaboration with UBC stakeholders.
This role will develop and lead learning strategies for all Workday users across all functional areas i.e. HCM, Payroll, Finance, and Student that the ISC supports and maintains and establish a sustainable knowledge and training service delivery model for ongoing adoption of Workday.
Organizational Status
Reports to the ISC Change Management and Communications Senior Manager.
Work Performed
Lead the formulation and implementation of a Workday knowledge management and training delivery strategy, working closely with Knowledge and Training Analysts and Senior Manager.
Evaluate Workday product features and solutions (Workday Learning, Workday Help, etc.) to identify optimization opportunities, such as improving training effectiveness or enhancing user support. Develop strategies for seamless integration into the existing service delivery and support model.
Leads overall technical management of ISC training and knowledge management tools and technology.
Translate short
- and long-term strategic training service delivery requirements and community learning needs into comprehensive and actionable operational plans, ensuring alignment with organizational goals and objectives.
Lead large-scale/high-impact system change-related knowledge and training projects throughout the entire project lifecycle (i.e., developing plans, scope, logistics, resource allocations, budgets, quality, communications, risk, stakeholder engagement).
Develop and implement a quality control and audit process for both training and knowledge content.
Lead the creation of standards, style guides and guideline
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