Supervisor - Accounts Payable Customer Support

2 weeks ago


Red Deer, Canada Alberta Health Services Full time

**Your Opportunity**:
**Description**:
The Supervisor shall demonstrate leadership skills including decision-making, coaching, teaching and the ability to inspire and build confidence in others. The ability to foster relationships and build partnerships with internal and external stakeholders. Be an effective communicator with strong organizational skills, influential and negotiation skills, client-focused orientation and commitment to providing quality services. The ability to explain complex issues or handle difficult situations. Responsibilities include: Supervision of the employees including workload assignment, monitoring productivity and adjustments as required. Staff recruitment, training, coaching, statistical reporting, conducting performance evaluations, and monitoring HR related duties. Development and compliance of related procedures, standards and internal controls. Application maintenance, testing and enhancements of systems including the development of training materials to support staff and customers. Projects or ad hoc assignments as required.
- Classification: Supervisor
- Union: Exempt
- Unit and Program: Accounts Payable, Finance Shared Services
- Primary Location: AHS Michener Bend
- Location Details: As Per Location
- Negotiable Location: Within Central Zone
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 11-MAY-2023
- Date Available: 12-JUN-2023
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $34.08
- Maximum Salary: $58.44
- Vehicle Requirement: Not Applicable

**Required Qualifications**:
Minimum one-year experience in a customer support centre, call centre, contact centre, customer service, or help desk related position. Supervisory or management experience, preferably related to accounts payable or a call centre. Minimum three years’ experience in an accounts payable position OR completion of a post-secondary diploma or degree in an accounting, finance or business admin program.

**Additional Required Qualifications**:
As Required.

**Preferred Qualifications**:
Experience working with financial systems such as Oracle, SAP or JD Edwards. Intermediate level experience in MS Excel. Experience with Adobe Acrobat editing software.



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