HR Assistant

5 days ago


St Thomas, Canada Nurse Next Door Full time

**People Experience Coordinator**

Our purpose is **Making Lives Better **through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As the **People Experience Coordinator**, you work in partnership with the Care Designer team to lead the recruitment, selection, hiring and onboarding of Caregivers to deliver Premium care to our Clients. You will also ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. The People Experience Coordinator role is essential in meeting our business goals by ensuring that we have the necessary availability of passionate Caregivers to meet our client’s needs and grow the business. You will drive results through the following main duties and responsibilities:
**Recruitment**:
━ Follows the Nurse Next Door people system to lead all aspects of recruitment and building a solid people pipeline

━ Manages all job postings on recruitment portals and web pages

━ Develops community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues

**Hiring**:
━ Works in close partnership with the Scheduling and Care Designer team, ensuring that staffing levels are above 25% in order to deliver continuity of care and ensuring zero cancellations on client’s visits due to lack of available staff

━ Collaborates effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match.

━ Takes a proactive approach in supporting with scheduling solutions as needed

━ Responsible for data integrity in the scheduling software, as well as ESA compliance.

**Onboarding**:
━ Coordinates and leads Nurse Next Door Discovery Day

━ Ensures Caregivers have been trained and are able to efficiently use all Nurse Next
Door systems

━ Leads, implements and ensures 100% adoption of new People programs and special projects as directed

━ Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS and acting on feedback to improve existing experience

**Engagement**:
━ Champion of employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives

━ Builds relationships with existing employees to understand career goals and support with identifying a future career roadmap

**End of Employment**:
━ Updates Caregiver files and AlayaCare information upon end of employment

━ Completes End of Employment for exiting employees

**Availability**:
━ Part time/Full time

**Business Relationships**

━ Reports to the Franchise Partner

━ Works closely in partnership with Care Designers, Nurse Advisors and Care Services
Center

**Key Metrics**:
━ NPS; Client and Employee Score of 10

━ Ensures staffing levels are above 25% and zero canceled visits due to lack of available staff

**Education and Experience Requirements**:
━ Management experience in operational and/or service delivery. Experience or knowledge of HR practices an asset.

━ Intentional organization, planning, time management and multitasking skills

━ Demonstrated exceptional written and verbal communication skills

━ Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar

━ Background or Criminal Record Check with a Vulnerable Sector Search (updated every
5 years for continued employment)

**Salary**: From $18.00 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
We take the Health and Safety of our team and clients to heart. We follow all public health measures to ensure well being and have specific policies and procedures in place to ensure this. Team members are trained and provided with PPE.

Ability to commute/relocate:

- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)



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