Switchboard Operator

4 weeks ago


London, Canada Victoria Hospital Full time

**Posting Period**:
Open: August 31, 2023

Deadline: September 13, 2023

Non-Union

**Department Name**:
Switchboard Operator

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Rate of Pay: $25.16 per hour - $26.98 per hour

Hours of Work: upto 22.5 hours per week

**Qualifications**:

- Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
- Successfully completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call centre
- Recent and related Inbound call centre and/or urgent dispatch experience of one year
- Demonstrated proficient communication skills; both verbal and written
- Advanced Attention to detail
- Demonstrated ability to organize and prioritize work
- Demonstrated ability to problem solve
- Demonstrated excellent customer service skills
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
- Demonstrated ability to attend work on a regular basis

**Immunization Requirements**:
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.


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