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Concierge Front Desk

6 months ago

Welland, Canada The Grand Canal Retirement Residence Full time

**1 positions available, Cas (possibility of leading to p/t or f/t)**

**REPORTS TO**: Executive Director & Director of Administration

**ACCOUNTABILITY OBJECTIVE**

Under the direction of the Director of Administration, Reception/Concierge is responsible for the efficient and administrative of the Grand Canal Guest and Resident experience. while maintaining and performing a variety of tasks in a busy resident area.

**BACKGROUND/QUALIFICATIONS**

Excellent Hospitality and communications skills. Customer comes first attitude.

Minimum grade 12 education with some experience or education in the areas of guest service and administration. Demonstrates leadership and problem solving skills.

Meticulous in appearance, cleanliness and good hygiene is required as the Concierge is the “Face” first impressions of the Grand Canal.

TB Test & Physician Fitness Statement

Covid 19 vaccine 2/3 step

MOL ( Ministry of Labour ) Occupational Health & Safety Certificate

Valid First Aid & CPR Certificate an asset

Safe Food Handler’s Certificate an asset

Smart Serve

Computer Technology skills required

Sales background an asset

**KEY RESPONSIBILITIES**

Participates in, and contributes to, the Grand Canal quality experience program.

Prepares for resident move ins, handling problems. Creating memorable experience.

Handling tours when needed.

Direct any resident request and maintenance issues.

Directs requests for marketing tours to appropriate staff and conducts tours as required.

Other duties requested by executive Director.

Maintains resident request.

Attend and maintain reception area.

Always keep the main floor/lobby tidy and tour ready.

Ensures supply are ready and in place for craft kitchen.

Enters resident miscellaneous charges if needed.

Prepares daily updates for Executive Director.

Maintains and updates the resident call bell system/FOB system entering admissions/discharges as required.

Maintain resident FOB key system.

Types letters, resident notices, activity schedules and other documents, as required.

Answers the telephone and directs calls in a professional, courteous manner.

Handles multiple requests for residents and assigns duties to appropriate departments.

Performs photocopying, faxing and filing requests as required.

Prepares and receives courier packages.

Updates all daily, weekly and monthly residents’ list and distributes accordingly.

Updates and maintains staff contact list/resident admissions and discharges accordingly.

Distributes all incoming mail, packages, and deliveries for entire community.

Co-ordinates outgoing mail.

Regularly reviews entry and exit points visually and/or through desktop monitors.

Calls residents to confirm doctor appointments, beauty salon, taxi, podiatrist, guest meals, and arrival of medications.

Presents a positive company image and maintains positive communication with other staff, residents, families and the public.

Participates in meetings, in-services programs as arranged by the site.

Ensures that the Concierge desk and surrounding area is kept clean and tidy.

Ensures all common areas around Concierge desk including Bistro is clean, maintained and fully supplied at all times. To ensure the areas are tour ready at all times. Will also be reporting to Sales Consultant of status daily.

Complies with Occupational Health & Safety Act, Workplace Hazardous Material Information systems. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Complies with all corporate policies and procedures.

Completes all required mandatory training/education.

Performs other duties as assigned or delegated by the Executive Director/Director of Administration

**Salary**: $16.20 per hour

**Job Type**: Casual

**Salary**: $16.20 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- Hotel or Retirement: 1 year (preferred)

Work Location: In person