Parts Advisor

5 months ago

Newmarket, Canada Southlake Ford Full time

**Title: Parts Advisor**

**Reports to: Parts Manager**

**Summary**

The Parts Advisor is responsible for creating great first impressions and guides the customers through the acquisition of the correct parts (and any additional or secondary parts required).

The Parts Advisor is a great listener and is a master at executing all the parts counter duties with due diligence and customer service and safety in mind. The Parts Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Parts Advisor builds strong relationships with customers in an effort to achieve sales targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Parts Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the parts department. As a team player, the Parts Advisor fosters excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develops and Maintains Strong Relationships with Customers**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Deals with customer concerns as a first priority.
- Provide customers with personalized service.
- Handle customer complaints and ensures high customer satisfaction standards.

**Parts Experience**
- Identify parts needs of customer vehicle based upon historical and customer driven data.
- Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
- Provide repair and maintenance recommendations to the customer where appropriate.
- Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
- Handle phone inquiries and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance, as appropriate.
- Can lift in excess of 50 lbs, repeatedly throughout a shift
- Maintains required data for parts inventory, shipments and deliveries.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep parts department forms, menus and pricing guides up to date.
- Ensure parts are labelled, inventoried and assigned correctly.
- Ensures all customer and inventory documents are completed accurately and expediently.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer promotions.
- Be knowledgeable about new items, specials and updates.
- Be a champion for delivering excellent customer service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Solid computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to demonstrate quality service and high-volume success.
- Adaptable to work evening and weekend shifts as scheduled.

**Education & Experience**
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.

  • Parts Advisor

    5 months ago

    Newmarket, Canada Volkswagen of Newmarket Full time

    Parts Advisor Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 Are you passionate about automotive excellence and possess exceptional organizational skills? We are seeking a dedicated and enthusiastic Parts Advisor to join our dynamic team at Volkswagen of Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,...

  • Parts Advisor

    6 months ago

    Newmarket, Canada Audi Newmarket Full time

    Parts Advisor Audi Newmarket, Newmarket, ON L3Y 9A1 Are you passionate about automotive excellence and possess exceptional organizational skills?** We are **seeking** a dedicated and enthusiastic Parts Advisor to join our dynamic team at Audi Newmarket.** Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s...

  • Parts Advisor

    6 months ago

    Newmarket, Canada Newmarket Volvo Full time

    Newmarket Volvo is currently seeking an experienced Automotive Parts Advisor, who is looking to join an organization and brand that is the fasting growing luxury brand in the automotive industry. In this role you will be responsible for looking after both brands parts departments which are located on the same property and share a building. - Ensure the sales...

  • Parts Advisor

    5 months ago

    Newmarket, Canada Pfaff Automotive Partners Inc. Full time

    As a Parts Advisor, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well stocked inventory. Here’s What You’ll be Doing: - Assists with receiving goods, check and count items unloaded from the suppliers and report any discrepancies to management. - Assists all customers in...

  • Parts Advisor

    6 months ago

    Newmarket, Canada Audi Newmarket - Pfaff Automotive Partners Full time

    Are you passionate about automotive excellence and possess exceptional organizational skills? We are seeking a dedicated and enthusiastic Parts Advisor to join our dynamic team at Audi Newmarket. Reporting to the Parts Manager, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well...

  • Parts Advisor

    6 months ago

    Newmarket, Canada Pfaff Automotive Full time

    Parts Advisor Audi Newmarket Newmarket ON L3Y 9A1 **Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we...

  • Junior Parts Advisor

    2 months ago

    Newmarket, Canada NewRoads Automotive Group Full time

    **The NewRoads Automotive Group is looking for a Junior Parts Advisor to join our team, where our associates are our greatest asset. This is a great opportunity for a person who wants to advance their career and grow into a Parts Advisor** **Responsibilities of a Junior Parts Advisor role include**: - Supplying parts quotes and sales to service, internal,...

  • Service Advisor

    3 weeks ago

    Newmarket, Canada Volkswagen of Newmarket Full time

    Service Advisor Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 At Volkswagen of Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer,...

  • Service Advisor

    2 months ago

    Newmarket, Canada Audi Newmarket Full time

    Service Advisor Audi Newmarket, Newmarket, ON L3Y 9A1 At Audi Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,...

  • Meal Advisor

    5 months ago

    Newmarket, Canada M & M Food Market Full time

    **Meal Advisor** **Helping customers make real food for real life.** Our **Meal Advisors** are the face of M&M Food Market. Their work goes beyond suggesting meal ideas, to interacting with customers and creating meaningful connections with each person who visits the store. They have the ability and the drive to help customers and make a positive...

  • Client-family Advisor

    7 months ago

    Newmarket, Canada Canadian Mental Health Association, York Full time

    **Responsibilities**: Members of the Client & Family Advisor group are expected to participate fully in all meetings and project discussions. Meetings occur bi-monthly (occasionally additional meetings are called) and typically in the evenings and last approximately two hours. Members of this group engage with staff members on a variety of topics and...

  • Junior Service Advisor

    5 months ago

    Newmarket, Canada Volkswagen of Newmarket Full time

    Junior Service Advisor Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 At Volkswagen of Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Junior Service Advisor. Now in partnership with North America’s largest automotive...

  • Automotive Service Advisor

    6 days ago

    Newmarket, Canada Midas Full time

    Hiring an Experienced Service Advisor Full time position, valid drivers license required for this position Previous experience required pricing - selling jobs and parts ordering Please contact Kamal at 905-830-9920 Work Location: In person Expected start date: 2024-11-25

  • Beauty Advisor

    6 months ago

    Newmarket, Canada L'Occitane En Provence Full time

    Join our team of talented individuals to create unique beauty experiences!_ ***: Our Beauty Advisors are responsible for providing a unique experience to each of our customers that captures the warm-hearted essence of our brand. Beauty Advisors exhibit our key values of authenticity and respect by delivering moments of delight to customers with pride,...

  • Service Advisor-automotive

    5 months ago

    Newmarket, Canada AUTOLOANSERVICES.CA Full time

    AUTOLOANSERVICES.CA is a Dealership located in Newmarket ON. We offer Sales, Finance and Service. We have recently opened a state of the art Service Department with two full time technicians. We are looking for an experienced Service Advisor to add to our growing team. **We Offer**: - Salary range: between $42,000 -**$75,000 **earning potential -...

  • Paid Services Beauty Advisor

    6 months ago

    Newmarket, Canada Sephora Full time

    **Job ID**: 229953 **Location**: ON-Upper Canada Mall (0516) **Address**: 17600 Younge Street, Newmarket, ON L3Y 4Z1, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Part Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s...

  • Automotive Service Advisor

    5 months ago

    Newmarket, Canada NewRoads Automotive Group Full time

    **The NewRoads Automotive Group** is hiring an experienced **Service Advisor**. **Responsibilities of a Service Advisor role include**: - Greeting each customer in a prompt, courteous manner, letting customers who are waiting in line know that they will be helped soon; - Communicating with service customers to determine the nature of the mechanical...

  • Service Advisor

    4 months ago

    Newmarket, Canada Zanchin Automotive Group Full time

    Service Advisor career and employment opportunity awaits you. Mercedes-Benz Newmarket , part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic  SERVICE...

  • Service Advisor

    6 months ago

    Newmarket, Canada AUTOLOANSERVICES.CA Full time

    AUTOLOANSERVICES.CA is looking for an **_experienced Service Advisor_** to add to our growing team. We offer Sales, Finance and Service. We have recently opened a state of the art Service Department with two full time technicians. **We Offer**: - Salary range: between $42,000 -**$75,000 **earning potential - Benefits package which includes Health, Dental,...

  • Service Advisor Midas Newmarket

    5 months ago

    Newmarket, Canada Midas Auto and Tire Center Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **_Location: Midas Newmarket 16995 Yonge Street_** **Responsibilities** The Service Advisor supports the Shop Manager in the...