See more Collapse

Customer Service Representative

4 weeks ago

Edmonton, Canada Go Auto Full time

**Job Description**:
Our Body Shop has built its reputation on unparalleled expertise and unwavering dedication to our customers. As we continue to grow, we're seeking an experienced and dedicated Customer Service Representative to uphold our commitment to excellence. This role is integral to ensuring our clients receive an experience that is as smooth and high-quality as the repairs we provide.

**Key Responsibilities**:
**Administrative Duties**:

- Efficiently schedule and book appointments, ensuring timely follow-ups.
- Diligently manage and maintain estimate schedules.
- Process and record payments with accuracy.
- Develop and manage customer files and ensure that all necessary paperwork is filed appropriately.
- Educate our valued customers about our comprehensive nationwide warranty program.
- Direct customers' feedback and questions to the appropriate team members for resolution.
- Oversee the check-in and check-out procedures for vehicles pre and post-repair.
- Establish initial appraisal files and consistently maintain the estimating system.
- Proactively manage customer communication updates.
- Handle additional administrative tasks as they arise.

**Operational Duties**:

- Transport customers' vehicles to our vendors for any sublets work, ensuring the highest standards of care.
- Support the daily operations of the shop, including organizing vehicle parking and maintaining the cleanliness of the front office.
- Address any other operational needs as they emerge.

**Qualifications**:

- Demonstrable experience in delivering outstanding customer service, preferably in a service or retail environment.
- Proficiency in Microsoft Office programs.
- Familiarity with Collision Repair Estimating/Management System is an advantage.
- Stellar communication skills and the ability to interface effectively with all levels of staff and customers.
- Proven ability to multitask, prioritize, and work independently.
- Sound judgment and decision-making abilities.
- Possession of a valid and clean Driver’s License - Alberta Class 5 or equivalent.

**What's in It for You**:

- ** Health and Dental**:

- Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile
- ** Employee Investment Program** - Money back? Yes, please Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
- ** Vacation Vibes** - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time
- ** Learn and Grow** - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
- ** Climb the Ladder** - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
- ** Positive Team Environment** - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
- ** Giving Back Feels Great** - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
- ** Find Your Life-Changing Career** - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

At Go Auto, we're in the business of building careers, not just jobs. Discover our countless success stories of career growth during your interview.

We have other current jobs related to this field that you can find below

  • Customer Care Representative

    2 months ago

    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Care Lead

    1 week ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada Canadian National Railway Full time

    **Role** The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue. The Customer Service Representatives are part of the customer team,...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Canadian National Railway Full time

    RoleThe Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.The Customer Service Representatives are part of the customer team, taking...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Edmonton, Alberta **Status**: Full-time, Permanent Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    1 month ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    1 month ago

    Edmonton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    3 weeks ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our downtown Ticket Office (10014 - 104 Street). This is a full-time position, working between 32 - 44 hours per week. Shifts fall between 7:15 am and 7:00 pm. Weekend availability is required. Your positive attitude is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...