Clerical Assistant Clinics Health Center 410

4 weeks ago

Toronto, Canada Unity Health Toronto Full time

The St. Michael's Hospital Family Health Team is seeking a dynamic, customer service oriented clerical assistant(s).

Reporting directly to the Clinical Leader/ Manager, the Clerical Assistant will be responsible for performing a range of administrative, secretarial, word processing and business support services for a patient care unit. As a highly organized, self motivated, results-oriented individual, you will be accountable for: Providing administrative and secretarial support to the patient care team; Scheduling patient appointments, procedures as well as outpatient follow-ups using state of the art computer software; Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues; Generating a variety of documents including correspondence and medical legal reports; Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action; Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT and PS Suite), spreadsheets to generate a variety of correspondence and reports.

QUALIFICATIONS:

- Graduate of a recognized Office Administration program or equivalent required
- Must have Medical terminology in order to transcribe and process physician orders.
- Demonstrated ability to read, write and orally in English with the ability to communicate with patients and team members and operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Demonstrated advanced computer skills with advanced knowledge of word processing and Patient Registration ADT & PS Suite programs, i.e. Word, Microsoft Office.
- Previous clerical experience in a health care setting
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
- Excellent attendance record.

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