Data Center Technician

7 months ago


Vancouver, Canada Vortalsoft Full time

We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)

**Job Types**: Part-time, Casual, Freelance

Pay: $60.00-$65.00 per hour

Expected hours: 40 per week

Schedule:

- On call

**Experience**:

- Data center Technician: 1 year (preferred)
- Hardware Break-Fix: 1 year (preferred)
- Servers: 1 year (preferred)

Licence/Certification:

- A Driving Licence (preferred)

Work Location: In person



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