Customer Support Representative

4 weeks ago


Burlington, Canada Silver Fox Pharmacy Full time

**JOB DESCRIPTION**

**JOB TITLE**:Customer Support Representative

**DEPARTMENT**: Customer Support Order Desk

**COMPANY**: Silver Linings HealthCare

**REPORTING TO**: Supervisor

**Key Responsibilities**:

- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Process direct client payments
- Issue client billings
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare parts requests and conduct follow up as needed
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned

**Skills**:

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual

(French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

**Qualifications**:

- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years’ experience with administrative procedures and office duties
- Minimum 3 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal

**Job Types**: Full-time, Permanent

**Salary**: $36,000.00-$37,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 5Z1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location



  • Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative, Support **Location**: Burlington, Ontario (Flexibility Policy) **Status**: Contractual - 12-months (2 positions) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next...


  • Burlington, Canada Thera Float + Massage Therapy Full time

    **Customer Support Representative** **About us ** Thera Float + Massage is located in Burlington, ON providing health and wellness services for over five years to Halton and surrounding regions. Thera provides a unique working environment where evidence-based practice meets holistic wellness. Our vision is to provide high-level therapeutic treatment, an...


  • Burlington, Canada Silver Fox Pharmacy Full time

    **Responsibilities Include**: - Answering the phone and directing customers to the appropriate person - Making introductory calls to all new customers - Entering and maintaining customer contact information in pharmacy computer software - Processing payments - Adjudicating pharmacy claims - Initiating third-party medication coverage - Keeping a safe,...


  • Burlington, Canada SNDL Full time

    Job Title Customer Experience Representative - Job Description Position: Customer Experience Representative, Cannabis or Part-time **Location**: About Us We are all about enhancing life’s celebrations and having fun while we excel in our careers! As North America’s largest publicly traded retailer of adult beverages, we operate 230+ retail locations...


  • Burlington, Canada Conval Process Solutions Inc. Full time

    **About Us**: Conval Process Solutions Inc. is a trusted distributor of valves and instrumentation, dedicated to providing exceptional service to our customers. We are currently seeking an Inside Sales and Customer Support representative to join our team and support our growth. As an Inside Sales and Customer Support representative, you will be the primary...


  • Burlington, Canada The Simple Investor Full time

    **Customer Service Representative** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3) **Customer Service...


  • Burlington, Canada Pollard Windows Inc Full time

    **About the Company** - Pollard Windows Inc. is a 100% owned and operated family business located in Burlington, Ontario. A proud Canadian manufacturer that is engaged in the design, development and marketing and selling of both windows and doors in Canada. Today, Pollard operates out of a 300,000 square foot state-of-the-art manufacturing plant and they are...


  • Burlington, Canada Shoppers Drug Mart Pharmaprix Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 3023 New Street, Burlington, Ontario, L7R 1K3 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable...


  • Burlington, Canada Comtek Advanced Structures Ltd. Full time

    Comtek is an innovative supplier of composite components and repair services to business jet and regional aircraft markets. We design, manufacture and repair structural components that are used on thousands of aircraft every day, across the globe. Comtek is a growing company that is committed to recognizing the work of its team members through financial and...


  • Burlington, Canada Konecranes Full time

    Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA: **Sales Support Representative - Burlington, ON**: - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their...


  • Burlington, Canada The MEARIE Group Full time

    **Customer Service Representative** **ABOUT THIS ROLE** Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and...


  • Burlington, Canada The Simple Investor Real Estate Group Inc Full time

    **Job description** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14thyear of business and is launching a new Division - **The Simple Landlord**. We are seeking two (2) **Customer Service Representatives** who will be responsible for acting as brand ambassadors...


  • Burlington, Canada EightSix Network Inc Full time

    Part Time / Full Time Exempt: Full Time M-F 8:00-5:00Position: In officeKarndean Designflooring Canada is seeking to hire a Bilingual Customer Service Representative to work from our headquarters in Burlington.Responsibilities: Include but not limited to providing excellent customer service experience to all internal and external customers by addressing...


  • Burlington, Canada Silver Linings Healthcare Full time

    Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork - Process direct client payments - Issue client billings - Process third party billings (various payers) - Maintain proper documentation for third party billing purposes - Identify and action opportunities to improve client service - Create...


  • Burlington, Canada The Simple Investor Full time

    Customer Service Representative  Location - Burlington, Ontario, Canada (In person)Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division – The Simple Landlord. We are seeking two...


  • Burlington, Canada Omega Holdings Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. - **Duties/Responsibilities**:_ - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...


  • Burlington, Canada Silver Linings Healthcare Full time

    Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork - Process direct client payments - Issue client billings - Process third party billings (various payers) - Maintain proper documentation for third party billing purposes - Identify and action opportunities to improve client service - Create...


  • Burlington, Canada Samuel, Son & Co., Limited Full time

    Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become...


  • Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and continuous services, and general service....


  • Burlington, ON, Canada EightSix Network Inc Full time

    Exempt: Full Time M-F 8:00-5:00 Position: In office Karndean Designflooring Canada is seeking to hire a Bilingual Customer Service Representative to work from our headquarters in Burlington. Responsibilities: Include but not limited to providing excellent customer service experience to all internal and external customers by addressing customer needs in a...