Customer Support Representative
4 weeks ago
**JOB DESCRIPTION**
**JOB TITLE**:Customer Support Representative
**DEPARTMENT**: Customer Support Order Desk
**COMPANY**: Silver Linings HealthCare
**REPORTING TO**: Supervisor
**Key Responsibilities**:
- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Process direct client payments
- Issue client billings
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare parts requests and conduct follow up as needed
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned
**Skills**:
- Strong interpersonal and communication skills, both verbally and in writing, Bilingual
(French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service
**Qualifications**:
- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years’ experience with administrative procedures and office duties
- Minimum 3 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal
**Job Types**: Full-time, Permanent
**Salary**: $36,000.00-$37,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Burlington, ON L7L 5Z1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: One location
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