Case Management Coordinator

4 weeks ago

Kitchener, Canada Ray of Hope Full time

Ray of Hope helps those seeking to heal, improve, and recover from the negative impact of problematic addictive behaviours. The Live-In Treatment program (Youth Addictions) helps young men and their families find _healthy, long-term_ coping solutions that empower them to build wholistic futures.
- **We are looking for an experienced Case Management Coordinator who can motivate change and growth for youth and staff in our evolving program as we respond to our community’s needs.**_
- **Come be a part of a team who walk alongside young men beginning their healing process**_

**Overview**

The Case Management Coordinator (CMC) works alongside the Live-In Treatment Program Manager in overseeing and managing treatment planning for participants of the programs, with the primary focus on all aspects of the intake, pre-admission and treatment planning processes. The incumbent will support, guide and direct staff in the treatment of, and may also include some direct clinical services for clients of Live-In Treatment services. They will participate in on-going training of staff under the direction of the Program Manager and Director. They may participate in staff orientation. The CMC, in consultation with the Program Manager and Director may provide direct support to participants’ caregivers by means of individual and family counselling/psychotherapy and mediation and will provide case management for participants by arranging for necessary supplementary services. The incumbent will facilitate communications with participants’ other professional supporters. The CMC provides clinical supervision within their assigned program area and in other areas of Youth Support Services as needed as part of the on-call team.

**Specific Responsibilities**
- **Intake**_
- Respond to requests for information (first contacts, referrals) within 48 hours.
- Conduct pre-admission screening and assessment interviews in a way that is respectful to the prospective client’s stage of change and is trauma informed. Motivational Interviewing and conveying hope are core responsibilities of the role.
- Provide initial support to families and youth seeking treatment while they move through the pre-admission process.
- Manage complex and volatile interactions between youth and their caregivers with sensitivity to privacy, power dynamics and the need for support, respect and care by all members of the family system.
- Maintain clear communication with other agencies and service providers involved with youth.
- Monitor prospective participants while they are on the waiting list.
- Provide brief counselling where appropriate.
- Fully document the pre-admission process.
- Make referrals to other community resources as needed.
- **Clinical**_
- Will provide clinical supervision to staff in consultation with the Program Manager and Director, aimed at developing staff capacity as trauma capable Youth Support Workers in a therapeutic community milieu.
- Required to make decisions and provide team leadership around issues such as: risk assessment & duty to report; assessment & treatment planning.
- Required to communicate decisions to staff, delegate work, and be responsible for ensuring work is done in a timely, competent manner.
- Will ensure parent coaching and counseling for each youth in the program is offered and options are provided for follow through.
- In conjunction with Program Manager, provide individual treatment to participants (e.g., step work, crisis de-escalation, mediation).
- Take the lead in treatment planning for youth in live-in treatment.
- Provide case management for participants, maintaining good working relationships with participants’ other professional supporters, and making well-informed referrals to other necessary services.
- Participate actively in the student placement selection process and provide administrative & clinical supervision to students.
- Maintain membership in good standing with the appropriate College of registered health or social work professionals.
- May be required to work evenings & weekends.
- Considerable risk for vicarious trauma; mild risk for physical and/or emotional abuse by clients.
- Required to have daily access to a road-worthy vehicle and carry insurance with two million dollars of liability coverage. May be required to transport youth, alone in their personal vehicle at times.
- **Administration**_
- Ensure professional standards are maintained with respect to documentation, medication management, safe food handling, as well as other occupational health and safety expectations.
- Participate in weekly case management/staff meetings with the program manager and director.
- Actively participate in the planning and implementation of staff training activities.
- Respond to staff and youth requests and crises in a responsible, timely and flexible manner, in consultation with the program manager/director; and ensure the development and implementation of appropriate, person-centred response

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