Account Coordinator Intern

1 week ago


Kitchener, Ontario, Canada Manulife Insurance Malaysia Full time
Insurance Inforce Case Coordinator page is loaded Insurance Inforce Case Coordinator

Apply locations Waterloo, Ontario Kitchener, Ontario Halifax, Nova Scotia time type Full time posted on Posted 2 Days Ago job requisition id JR

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

The Inforce Case Coordinator is a member of our Case Coordination team within Relationship Management, who has passion for building lasting relationships and delivering best-in-class service.

Supporting select MGA, National Account Back offices and Elite Advisors bringing in 80% of our insurance revenue.

The successful candidate will be part of a dedicated team of Inforce Coordinators who are cross-trained in our diverse suite of Individual Insurance products.

Acknowledge, manage, and respond to Inforce Insurance inquiries on all product lines via dedicated e-mail ID's and toll-free numbers within established service standards.

Educate and promote Manulife's tools, resources, and digital and self-serve opportunities with distributors.
Consistently maintain high-performance targets while demonstrating the highest level of professionalism and empathy.
Assess business, compliance and reputation risk and take appropriate action.

This role will deliver superior service in the Canadian segment focused on building strong relationships putting the customer at the center of everything we do.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You share your humanity, helping us build a diverse and inclusive work environment for everyone
Typically, post-secondary education or equivalent work experience
Sound insurance knowledge across all Insurance product lines including legacy products is an asset
Ability to build and maintain positive and solid relationships with internal and external customers.

builds beneficial networks to achieve collective business goals; ability to work effectively with various stakeholders throughout the Canadian Insurance segment.

working knowledge of Canadian Individual Life Insurance's various products and functions.

demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.

Exceptional Time Management and

Organizational Skills:

Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.

Flexible work policies and strong work-life balance.
We create opportunities to learn and grow at every stage of your career.
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship:
We build a business that benefits all stakeholders and has a positive social and environmental impact.
#Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. 0 trillion) in assets under management and administration, including total invested assets of $0.3 trillion), and segregated funds net assets of $0.We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
At Manulife /John Hancock , we embrace our diversity.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .

00 CAD - $82,625.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page.



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