Voice Services Analyst, Digital Communications

2 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**: Permanent

**Union Status**: NSGEU - NSPG

**Closing Date**:5/1/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
The Nova Scotia Digital Service (NSDS) is a team within government and we are putting people first. We are called a “digital” service for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

**At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging**

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

**Who You Are**:
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department-specific flexible working schedules.

**About Our Opportunity**:
As a Voice Services Analyst, you will be part of a multi-disciplinary team working alongside technical architects, specialists, and product managers. Do you thrive on new and innovative efforts that make a positive difference in people’s lives? Are you one who moves beyond the status quo and has a track record of helping organizations adopt new, digital ways of doing business? Do you want to be a part of a team focused on modernizing government and Healthcare through digital services? If so, then you will want to be a part of our Digital Communications Team. Here is your chance to tell us what distinguishes you from others and how you would create value for the Government of Nova Scotia.

**About the Role**:
You will also be responsible for the following:

- Fulfill Move, Add, Change, and Delete Voice Services requests
- Participate in cross functional/cross departmental projects using cloud hosted services.
- Communicate operational and project risks/timelines to leadership.
- Work with other members of the multi-disciplinary team to turn requirements into user-centered services, and help promote best practices.
- Work across government and with various stakeholders and sectors to build collaborative relationships.
- Exhibit exceptional client service skills and provide timely and efficient service delivery within established standards.
- Ensure end-users are well-informed of the necessary steps to resolve their issues
- Maintain a professional and positive attitude when interacting with end users, partners and coworkers.

**Qualifications and Experience**:
To be successful in this role, you will possess a bachelor’s degree in Computer Science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).

You will also have the following skills or experience:

- Practical experience administering enterprise unified communication services.
- Understanding of circuit provisioning, testing and troubleshooting.
- Understanding of WAN/LAN, SIP, QoS, Trunking and VoIP technologies.
- Planning, and executing technology upgrades and platform consolidation.
- Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
- Maintain your knowledge of new and emerging technologies.

**Assets**:

- Certifications in relevant Unified Communication and Contact Centre solutions.
- Basic understanding of Microsoft Teams
- Virtualization fundamentals
- Aptitude for self directed learning.
- Interpersonal skills with the ability to interact effectively with clients.
- Experience supporting mission critical, enterprise environments, 24 x 7 x 365.
- Knowledge of ITIL processes and standards.

**Benefits**:
Based on the employment stat

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