See more Collapse

Customer Service Analyst

1 month ago

Halifax, Canada Atlanticcreditunions Full time

Location: Halifax, Nova Scotia (Remote or Hybrid)

Closing Date: May 31, 2024

Halifax, Nova Scotia (Remote or Hybrid)
Employment Term: Full Time
Minimum Experience: Mid-level

WHAT WE OFFER
At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and hybrid work options. Our team enjoys modern amenities such as an onsite gym and parking when working from the office, along with professional development opportunities, fun team get-togethers throughout the year, and a competitive salary and benefits.
As part of the Canadian credit union system, League Data is at the forefront of community-based financial services that give back to our members and communities. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive financial difference in the lives of our members.

WHAT WE DO
League Data is the Chief Information Officer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to credit unions across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.

WHAT THE ROLE LOOKS LIKE
Reporting to the Customer Service Analyst Lead, the Customer Service Analyst is responsible for providing support to our customers (Credit Unions) in a new era of modern banking. The Customer Service Analyst is the first point of contact for customers when an issue arises, or additional assistance is required. The Customer Service Analyst also acts as a liaison between the customers and the managed service provider.

WHAT WE NEED

  • Voice of Expertise: Respond swiftly and accurately to customer inquiries, providing clear and effective guidance to resolve issues and answer questions.
  • Bridge the Gap: Act as a vital link between our customers and the managed service provider, ensuring all parties are equipped with the latest and greatest information.
  • Master of Tickets: Monitor and manage ticket submissions like a pro, utilizing our knowledge base to troubleshoot and ensure smooth sailing for our clients.
  • Product Guru: Become the go-to resource for our customers, offering invaluable insights on product usage and functionality by staying ahead of the curve on product developments to provide seamless support.
  • Jargon-Free Zone: Break down complex concepts into digestible bits, ensuring our customers always feel heard and understood.
  • Document Dynamo: Keep meticulous records of all interactions for analysis and improvement, while collaborating with cross-functional teams to enhance the overall customer experience.
  • Communication Champion: Excel in both written and verbal communication, ensuring every interaction with our customers is clear, professional, and leaves them feeling valued and supported.

THE SKILLS THAT WILL HELP YOU ROCK IN THE ROLE

  • Collaboration and Teamwork
  • Organization and Time Management
  • Customer Service and Empathy
  • Information Seeking
  • Analytical Thinking
  • Building Trust

QUALIFICATIONS

  • Post-secondary education in business or (related field) or an equivalent amount of related experience
  • 2+ years in a customer service role
  • Experience working within the financial industry.
  • Experience using computers, and other electronic devices to effectively troubleshoot.
  • Experience working with banking software is considered an asset
  • Experience working with Microsoft Office Suite and Google Suite

INCLUSION & BELONGING
League Data is committed to providing a healthy, safe, and supportive work environment that values diversity, is free from discrimination, and enables all employees to effectively use their strengths, skills, and experience to contribute to our performance, service delivery, and culture.

League Data practices equitable hiring while creating a diverse and inclusive culture that empowers each employee to contribute, be authentically themselves, and celebrate our differences. Inclusion is embedded in our core values.

Closing: May 31, 2024 EOD

Interested candidates can submit their cover letters and resume to mroul@leaguedata.ca

Post expires at 11:59pm on Friday May 31st, 2024

How To Apply

Interested candidates can submit their cover letters and resume to mroul@leaguedata.ca

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Customer Service Analyst

    4 weeks ago

    Halifax, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    1 month ago

    Halifax, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Customer Service Analyst

    1 month ago

    Halifax, Nova Scotia, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYSTHalifax, Nova Scotia (Remote or Hybrid)Employment Term: Full TimeMinimum Experience: Mid-levelWHAT WE OFFERAt League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and...

  • Service Operations Analyst I

    3 weeks ago

    Halifax, Canada OnX OES - Canada Full time

    **Job Purpose**: The Service Operations Analyst is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    2 weeks ago

    Halifax, Nova Scotia, Canada OnX Canada Full time

    Job Purpose:The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate...

  • Service Operations Analyst I

    2 weeks ago

    Halifax, Nova Scotia, Canada OnX Enterprise Solutions Full time

    The Service Operations Analyst I is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate teams for...

  • Service Operations Analyst I

    3 weeks ago

    Halifax, Canada Cincinnati Bell Full time

    **Job Purpose***: - The Service Operations Analyst is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the...

  • Customs Import Analyst/rater

    2 weeks ago

    Halifax, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Customs Import Analyst/Rater

    4 weeks ago

    Halifax, Canada Willson International Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience?Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • IT Service Desk Analyst

    2 weeks ago

    Halifax, Canada ABM Integrated Solutions Full time

    **IT Service Desk Analyst** **Responsibilities**: - Deliver technical service and support to users via incident management software. - Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues. - Diagnose and resolve technical issues adhering to established processes and procedures. - Accurately...

  • Service Desk Analyst

    1 week ago

    Halifax, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service...

  • Service Desk Analyst

    1 week ago

    Halifax, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service...

  • Employer Services Analyst

    2 months ago

    Halifax, Canada Nova Scotia Pension Services Corporation Full time

    Reporting to the Manager, Employer Services, the Employer Services Analyst manages the collection, processing, validation, analysis and reconciliation of member data for the Public Service Superannuation Plan (PSSP) and the Teachers' Pension Plan (TPP). The Analyst provides guidance to participating employers to ensure data is captured and recorded...

  • Service Desk Analyst

    3 weeks ago

    Halifax, Canada IMP Group Full time

    **Service Desk Analyst**: **IMP Group is a privately-held investment corporation, working to support our diverse business divisions to develop and deliver substantial value and growth in industries ranging from aerospace to hospitality. At IMP, we know our employees are central to our business success and so we cultivate and support our teams to be...

  • Employer Services Analyst

    3 weeks ago

    Halifax, Canada Nova Scotia Pension Services Corporation Full time

    **Employer Services Analyst (Permanent)** **Competition #ESA-0623-CB** **Job Scope**: The Employer Services Analyst manages the collection, processing, validation, analysis, and reconciliation of member data for the Public Service Superannuation Plan (PSSP) and the Teachers’ Pension Plan (TPP). As a member of the Employer Services Team, the Analyst...

  • Parking Services Analyst

    7 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - The management of parking is an integral component to HRM’s overall mobility framework. The Parking Services Analyst is responsible for a variety of tasks related to ensuring that parking is being managed effectively and meeting the needs of residents, businesses, institutions, and Regional Council including supporting the management of...

  • People Services Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the Opportunity Reporting to Director, Finance the People Services Analyst with matrix reporting to People Services, this role is responsible for ensuring the quality and integrity of operational data and business processes related to the alignment with financial planning and human resource management. The Analyst will be involved in...

  • Analyst, Data Services

    2 months ago

    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Data Analyst

    2 months ago

    Halifax, Canada Movella Full time

    **Who is Movella**: **Your role as a Data Analyst - Customer Success at Movella**: This position is based in Halifax, Nova Scotia and is part of our global sales and support team. Day-to-day responsibilities will include working with key account teams internally & externally. You will report to the Regional Customer Support Manager based in Halifax,...