Inbound Telesales Consultant

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

In Telesales, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Telesales is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

**Life in Telesales - What We Offer**

We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts, and perks. To name a few:

- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk-in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid time off for volunteering
- Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
- Employee discounts to our products and services
- Leadership development, Mentorship and Coaching programs
- Work from home as of day 1

We genuinely care about each other, and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

**What We’re Looking for**

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service. Someone who has previous sales experience and who is capable to work with sales targets.

**What You’ll Do**

Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer experiences by connecting with our customers, analyzing their needs and offering customized sales solutions.

In this revenue focused role, you will solve the reason for their call, and earn the right to discuss and recommend products and services that meets their needs, while meeting performance-based goals and sales targets. You will navigate our systems and tools to locate the best offers, and solutions while providing the customer with all the required information to make an informed buying decision.To be there when our customers need us, you will be required to work a flexible schedule. In addition, you will be speaking to different people from across Canada.

**Who You Are**
- High School Diploma or equivalent
- Minimum 1+ years experience in a sales and contact centre role
- Expert in communication and listening
- Strong analytical and problem-solving skills
- Ability to work a flexible schedule
- Navigate multiple computer systems
- Multitasking

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces

We have a remote-friendly culture. In this role, you will be working from home permanently if you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of Montreal, QC to be eligible.

**Hiring Manager**: Veronica Lemus

**Recruiter**: HR Recruitment Administration

**Salary Grade**: 370

**Schedule**: req_RogersFullPartTime

**Shift**: Variable

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**: 1600 Blvd Le Corbusier Ut 725k (5228), Laval, Q