Night Casual Control Centre Operator

3 weeks ago


Calgary, Canada GardaWorld Full time

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a part-time casual position.

Position we are looking at filling:

Part-time Casual 12 hour rotational shifts. Staggered shift timing/rotating monthly between 1800-0600 to 1930-0730. This is an in-office position.

Job Benefits

  • We offer wages starting at $22-$23/hr
  • Opportunities to grow alongside GardaWorld
  • Continuing education through GardaWorld Campus
  • Corporate discounts

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check


GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer flexible schedules, diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.


Job Segment: Call Center, Business Process, Part Time, Customer Service, Management, Night, Operations



  • Calgary, Alberta, Canada GardaWorld Full time

    Your mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...


  • Calgary, Canada GardaWorld Full time

    Your mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...


  • Calgary, Alberta, Canada GardaWorld Full time

    Your mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...


  • Calgary, Canada GardaWorld Full time

    Your mission at GardaWorldIf you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...


  • Calgary, Canada PETRONAS Canada Full time

    PETRONAS Canada is one of the largest natural gas resource owners in Canada. We have operations in the Montney play in northeast British Columbia and are a partner in LNG Canada. As part of PETRONAS, a dynamic global energy group with presence in over 100 countries, we are well-positioned to provide global markets with responsibly-developed Canadian energy...


  • Calgary, Canada GardaWorld Full time

    Are you ready to suit up?The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!What we offer•    Starting wage $29.00 an hour•    Medical benefits after...


  • Calgary, Canada GardaWorld Full time

    Are you ready to suit up? The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you! What we offer • Starting wage $29.00 an hour • Medical benefits...


  • Calgary, Alberta, Canada GardaWorld Full time

    Are you ready to suit up?The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for youWhat we offer• Starting wage $29.00 an hour• Medical benefits after 90 days•...


  • Calgary, Canada GardaWorld Full time

    Are you ready to suit up?The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!What we offer• Starting wage $29. 00 an hour• Medical benefits after 90 days•...


  • Calgary, Alberta, Canada GardaWorld Full time

    Are you ready to suit up?The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for youWhat we offer• Starting wage $29. 00 an hour• Medical benefits after 90 days•...


  • Calgary, Canada Silvera for Seniors Full time

    Silvera is a leading advocate and caring provider of homes and services for older Calgarians. We offer non-profit service to more than 1,500 residents and have continued to do so proudly for over 60 years. _Come build a career with our committed, high-performing team and make a positive difference in the lives of others._ **Find **meaningful work with...


  • Calgary, Canada GardaWorld Full time

    Your mission at GardaWorld: The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. What are the job benefits we offer you? - Starting wage $29. 00 an hour - Medical benefits after 90 days - Career path planning and advancement opportunities - Paid on-the-job training - Ongoing...


  • Calgary, Canada Silvera for Seniors Full time

    Silvera is a leading advocate and caring provider of homes and services for older Calgarians. We offer non-profit service to more than 1,500 residents and have continued to do so proudly for over 60 years. _Come build a career with our committed, high-performing team and make a positive difference in the lives of others._ **Find **meaningful work with...


  • Calgary, Alberta, Canada PETRONAS Canada Full time

    PETRONAS Canada is one of the largest natural gas resource owners in Canada. We have operations in the Montney play in northeast British Columbia and are a partner in LNG Canada. As part of PETRONAS, a dynamic global energy group with presence in over 100 countries, we are well-positioned to provide global markets with responsibly-developed Canadian energy...


  • Calgary, Canada Enmax Full time

    Posted: August 31, 2023 Closing Date: September 15, 2023 Position Type: Permanent Union: Exempt - Management Professional (MP) PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we...


  • Calgary, Alberta, Canada Enmax Full time

    Posted: August 31, 2023Closing Date: September 15, 2023Position Type: PermanentUnion: Exempt - Management Professional (MP)PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for...


  • Calgary, Alberta, Canada Canadian Surgery Solutions Ltd. Full time

    Clearpoint Health Network, is Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs...

  • Night Auditor

    2 weeks ago


    Calgary, Canada The Glenmore Inn & Convention Centre Full time

    The Glenmore Inn & Convention Centre, an AHLA Employer of Choice is looking to hire detail oriented Night Auditor that is eager to join a **positive** and **outgoing** guest service team. Previous hotel experience is preferred, however not necessary. Competitive wages and a great benefits program for those who grow with the company. Please reply with your...

  • Security - Nights

    3 weeks ago


    Calgary, Canada Calgary Drop IN & Rehab Society Centre Full time

    About Us The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you...

  • Production Operator

    6 days ago


    Calgary, Canada Roswell Downhole Technologies Inc. Full time

    Production Operator Reporting to the shift lead, the Production Operator is responsible for ensuring efficient and timely production. The individual will be actively involved in the production process including quality control and completing necessary documentation. **Responsibilities**: In your role, you will be responsible for: - Production - Safety -...