Contact Centre Operator

4 weeks ago


North York, Canada GardaWorld Full time

**Looking for a new professional challenge?**:
Join GardaWorld as an overnight Contact Centre Operator at our Toronto branch, where you will play a key role in communication between national clients, branches and partners.

**What's in it for you?**:

- Pay rate of $18/hour, with an increase to $20 after 3 months
- Permanent, full-time position
- Comprehensive health benefits
- Professional development opportunities to grow alongside GardaWorld
- Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion

**What does a Contact Service Operator in Torondo do?**:

- Receive and dispatch requests for service from our clients across Canada to our local branches/partners
- Receive or prepare work instructions and establish priorities in order to service our clients effectively
- Record and maintain data and dispatch information through the use of various computer programs
- Respond and effectively handle urgent requests, making decisions as a representative of GardaWorld
- Collaborate with internal and external stakeholders to ensure effective handling for a diverse range of issues

**Qualifications to become a Contact Centre Operator in Toronto**:

- Have a high school diploma or equivalent
- Minimum 1 year experience in customer service
- Previous security experience is an asset
- Excellent oral and written communication skills
- Strong attention to detail and organizational skills
- Strong knowledge of Microsoft Office Suite
- Be available to work a flexible schedule (including weekends)
- Be available to work 12-hour, overnight shift

STOR



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