Contact Centre Operator

3 weeks ago


North York, Canada GardaWorld Full time

Looking for a new professional challenge? Join GardaWorld as a overnight Contact Centre Operator at the Toronto Branch, where you will play a key role in communication between national clients, branches and preferred partners.

**What's in it for you?**
- Pay rate of $18.00/hour, with a potential for increase based on performance
- Permanent, full-time position
- Comprehensive health benefits
- Professional development opportunities to grow alongside GardaWorld
- Empowerment to make a quantifiable difference in the lives of the people on your team

**What does a Contact Service Operator in Toronto do?**
- Prepare, manage and coordinate scheduling activities for different sites
- Ensure all sites are covered and scheduled in accordance with client requirements
- Collaborate with the team to reduce overtime
- Provide exceptional customer service to employees and clients
- Respond to staff and client inquiries

**Qualifications to become a Contact Centre Operator in Toronto**
- Have a high school diploma or equivalent
- Minimum 1 year experience in customer service
- Excellent oral and written communication skills
- Strong attention to detail and organizational skills
- Strong knowledge of Microsoft Office Suite
- Be available to work a flexible schedule (including weekends)
- Be available to work 12-hour, overnight shifts
- Previous high-volume scheduling experience is an asset



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