Opportunity Agent
3 weeks ago
What You’ll be Doing
Guiding and advising student/prospect/client/customer/corporate client/alumni/public and their influencers on CAPS programs, courses, policies and procedures;
Providing the first point of contact and support in a multichannel environment for student/prospect/client/customer/corporate client/alumni/public inquiries within the customer service model for CAPS while establishing, building, and maintaining a positive customer service relationship at all times;
Performing outbound sales calls;
Creating, collecting, and maintaining statistics to track all Opportunity Centre inquiries including client type, inquiry type, response category, and comments;
Maintaining currency with all CAPS program information;
Assisting with planning, attending, participating and acting as the CAPS support resource at all events;
Monitoring CAPS’ Social Media channels daily;
Performing other related duties as assigned.
About You
You have excellent written and oral communication skills and enjoy working as part of a team.
You use your interpersonal skills to build and maintain working relationships and provide excellent customer service.
2-year diploma in business, commerce, sales and marketing, office administration or a related field of study along with 3 years of experience in either an educational or business professional contact call centre environment (or an equivalent combination of relevant education and experience)
Must be fully bilingual (oral and written) in English and at least one of the following languages: Arabic, Cantonese, Mandarin, Polish, Russian, Spanish, Tagalog, or Tamil
Experience in a call centre using a CRM
Demonstrated expertise with Microsoft Office suite (Word, Outlook, Excel, Teams, SharePoint)
Experience with student information systems (i.e. Peoplesoft) preferred
Knowledge of CAPS’ procedures, programs and services is preferred
**Who We Are**:
**For more information, visit**: Why Work at Sheridan
Other Details
**Faculty/Department**: Continuing and Professional Studies
**Campus Location**: Davis (May be assigned activities at any Sheridan campus) once normal campus operations resume. This position is currently working on campus.
**Employee Group**: Part-time Support - Regular
**Hourly Rate**: $25.81 + 4% in lieu of benefits and vacation
**Hours/Week**: 24
**Hours**: 1:30pm - 7:30pm, Monday to Thursday
**Application Deadline**: January 10, 2023
**Application details**: This position is entitled to 0.75 shift premium as per article 10.3 in the Collective Agreement.
Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.
You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.
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