Executive Medical Agent

2 weeks ago


Brampton ON, Canada Survalent Full time

Technical Support Agent (Hybrid)

If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you Survalent is software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. Manage support cases from start to finish by providing advice and assistance (via email or phone)
Advise and assist to solve problems related to Survalent software or escalate to the appropriate personnel.
Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
Create Knowledge Articles from Support issues observed.
Provide support services to internal employees with technical problems.
Be on call for after-hours support in rotation with other Support team members.
Bachelor’s degree in electrical engineering or a combination of education and experience.
Effective English communication skills, both written and verbal.
Good understanding of TCP/IP network communication.
Microsoft Windows Proficiency (both Server and PC level)
Knowledge of Microsoft SQL Server and IIS.
Technical Support/ Customer service experience is considered an asset.
Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
Knowledge of Power Engineering, Distribution Networks is considered an asset.
This is a full-time permanent position reporting to the Manager of Customer Support. Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 700 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We are committed to providing accommodations for persons with disabilities.



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