Bilingual (English/French) Technical and Sales Support Agent
2 weeks ago
Solutions 2 GO is a premier global distributor of video game products.
With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America.
Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.
At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we're looking for youThe S2G Purchasing Team is Growing We are looking to hire a Technical and Sales Support Agent
Technical and Sales Support Agent is a support role on the Global support team for one of the key mobility brands represented by Solutions 2 GO.
The support agent will work with management to continually ensure there are adequate resources, systems, tools, and reporting to properly support the business.
The support agents' primary function is to provide hands-on customer support and training as required and to assist sales with customer presentations and demonstrating at customer and trade events.
Duties & Responsibilities:
Sales Development Support
Working closely with the sales teams at both Solutions 2 GO and the vendor for new business development demonstrating the brands' system and products to develop new business with new and current accounts
This includes:
Travel when and where necessary (30%)
Industry events and customer events
High-level customer engagements
This role customer-facing
Training
The support lead will collaborate on the development of and continual improvement of our training and support with management
This includes:
Understanding and being able to demonstrate best practices for setup, maintenance, and daily use of the brands' products and equipment.
Updating and maintaining all departmental tracking tools
Travel when and where necessary
Support
To support retailers and other customers in Canada through all supported mechanisms and to provide ancillary support to LATAM or the USA when available.
Understand where to find and provide resources for support as required.
Track and measure support items including open tickets, calls, emails, and resolutions.
Travel as needed for support and training purposes.
System and Tools
Understand all aspects of the company's API and system as well as the various tools and reports to ensure maximum uptime and proper support for users including:
Internal applications
Excel
Fresh Desk
Teams
Reporting tools
Other Responsibilities
Ensure that customer issues are appropriately addressed, researched, and accurately resolved in a timely manner.
Ensure proper escalation occurs for unresolved issues and assign appropriate priority.
Assist in troubleshooting technical issues and use those opportunities to further mentor the team.
Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers.
Collaborate with all relevant departments, and provide feedback as needed.
Maintain a knowledge base of known issues and solutions.
Proactively identify repeating issues, missing features, and customers at risk and implement methods to eliminate them.
Skills & Qualifications:
Bilingual in English and French Canadian (Preferred)/ Spanish will be an asset
High school diploma or equivalent
Some college or technical school preferred
Minimum 2 years in a technical support and/or customer support role
Consumer electronics or telecommunications is an asset
The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor.
criminal or credit clearance, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask.
Solutions 2 Go Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team.
-
Brampton, Ontario, Canada Solutions 2 Go Full timeAre you prepared to revolutionize the distribution industry?Solutions 2 GO is a leading global distributor of video game products, operating in 19 countries across the Americas and with partnerships extending to Europe, Africa, Australia, and Asia. Solutions 2 GO represents all major publishers in the Canadian market, provides coast-to-coast distribution in...
-
Brampton, Ontario, Canada Solutions 2 Go Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
-
Agent Sales Professional
1 week ago
Brampton, Ontario, Canada American Income Life AO - Lauretta Bawo Full timeAbout the JobAre you driven, ambitious, and ready to elevate your career? This is the opportunity you've been waiting for. Join us today and embark on a journey toward building a lucrative career filled with endless possibilities In our team you'll have the opportunity to earn top-tier commissions while assisting clients in safeguarding what's most important...
-
Print Support Specialist
5 days ago
Brampton, Ontario, Canada Ricoh Americas Corporation Full timePrint Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...
-
Brampton, Ontario, Canada Solutions 2 Go Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
-
Field Marketing Representative
2 weeks ago
Brampton, Ontario, Canada Kognitive Sales Solutions Full timeKognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President's Choice Financial Products on behalf of one of the most trusted and iconic Canadian brands.Responsibilities:Educate...
-
Respite Service Facilitator
5 days ago
Brampton, Ontario, Canada ErinoakKids Center for Treatment and Development Full timePermanent Casual positions availableBrampton siteWork Arrangement: On-sitePosition Summary: ErinoakKids is currently seeking energetic Respite Service Facilitators to support children and young adults that are medically and/or behaviourally complex within respite services. The successful candidate will possess strong interpersonal and communication skills...
-
Brampton, Ontario, Canada ErinoakKids Center for Treatment and Development Full time1 Permanent Full-Time (37.5 hours/week)Brampton SiteWork Arrangement: CommunityStarting August 2024Position Summary:School Based Rehabilitation Services (SBRS) provides occupational therapy, speech therapy and physiotherapy to students in publically funded schools from kindergarten to school exit. SBRS clinicians consult with the school team to enable...
-
Brampton, Ontario, Canada ErinoakKids Center for Treatment and Development Full timePermanent Full-Time (37.5 hours/week), Brampton Site (1)Permanent Full-Time (37.5 hours/week), Mississauga Site (1)Work Arrangement: CommunityStarting August 2024School Based Rehabilitation Services (SBRS) provides occupational therapy, speech therapy and physiotherapy to students in publically funded schools from kindergarten to school exit. SBRS clinicians...
-
IT Support Specialist
5 days ago
Brampton, Ontario, Canada Charger Logistics Inc Full timeCharger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.Charger Logistics invests time and support into its employees to provide them with the room to...
-
Market Analyst
5 days ago
Brampton, Ontario, Canada CN Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Sales Consultant, Trinity Commons
5 days ago
Brampton, Ontario, Canada Bell Canada Full timeReq Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell...
-
Sr. Credit Representative
2 weeks ago
Brampton, Ontario, Canada Canon Canada Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...
-
Sales Administrator
4 weeks ago
Brampton, Ontario, Canada Solutions 2 Go Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
-
Contract Coordinator
1 month ago
Brampton, Ontario, Canada Home and Community Care Support Services Full timeReporting to the Manager, Contract Services, this position contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met...
-
Human Resource Generalist
5 days ago
Brampton, Ontario, Canada Compass Canada Full timeLocation : Brampton You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions,...
-
Support Worker
4 days ago
Brampton, Ontario, Canada Nexim Healthcare Full timeSalary: 20Nexim Healthcare Inc. is a diversified health and social care service organization serving the healthcare staff needs of Group Homes, Retirement Communities, and Long-Term Care Facilities.Who We Look for:We are looking to hire qualified Community Living Support Workers for one of our reputable clients in Brampton, ON. As a Support Worker, you will...
-
Insurance Broker
5 days ago
Brampton, Ontario, Canada Billyard Insurance Group Full timeBillyard Insurance Group-Erin Mills Mississauga Branch is looking for Insurance Brokers in a Remote role to join our company. If you're results-oriented with a proven history in sales, we encourage you to apply. Minimum 2 years as a licensed Insurance broker or agent with a RIBO, OTL or LLQP license. A proven track record in a direct sales environment ...
-
Retail Floor Supervisor
1 month ago
Brampton, Ontario, Canada Healthy Planet Full timeWe're looking for a dynamic Supervisor who embodies awesomeness and knows how to lead by example. You bring a strong background in retail sales, leadership and a passion for natural wellness to the team.Our dynamic and talented Supervisor leverage their leadership skills, retail sales background and passion for natural wellness to support their Store...
-
Hot Runner Specialist/Service Technician
2 weeks ago
Brampton, Ontario, Canada StackTeck Full timeAbout StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...