Games Manager

2 weeks ago

Red Deer, Canada Red Deer Resort & Casino Full time

Are you a passionate gaming professional with a proven track record of excellence in casino operations? Join the Red Deer Resort & Casino team as our Games Manager and be part of a vibrant and exciting gaming destination in the heart of Central Alberta.

**Summary**

Under the direction of the **Chief Executive Officer,** the **Games Manager** is responsible but not limited to ensuring the smooth and efficient running of all casino games, managing a team of dealers, and providing exceptional customer service. This is a pivotal role that requires strong leadership, a deep understanding of casino games, and a passion for delivering an exceptional gaming experience.

**Responsibilities**:

- Manage the day-to-day operations of the gaming floor, including table games, card games, and other casino offerings.
- Hire, train, and supervise a team of dealers, ensuring they adhere to established procedures, provide excellent customer service, and maintain a professional and friendly demeanour.
- Monitor and evaluate dealer performance, providing feedback and coaching as necessary to maintain high standards of professionalism, accuracy, and efficiency.
- Implement and enforce game rules, policies, and procedures to ensure compliance with regulatory requirements and maintain the integrity of the games.
- Develop and implement strategies to optimize game occupancy and maximize revenue while ensuring an enjoyable experience for guests.
- Monitor game performance, analyze data, and identify areas for improvement or adjustments to enhance player engagement and satisfaction.
- Collaborate with other departments, such as surveillance, security, and marketing, to ensure the overall smooth operation of the casino and the delivery of a seamless guest experience.
- Stay updated with industry trends, new game releases, and regulatory changes to make informed decisions and recommendations for the casino's game offerings.
- Handle and resolve guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of customer satisfaction.
- Maintain accurate records and reports related to game performance, player activity, and any incidents or disputes that may arise.

**Qualifications**:

- Minimum of 5 years of experience in a managerial role within a casino environment, with a strong focus on table games.
- Passed the written, practical and oral examination given by AGLC, preferred or willing to take the test
- In-depth knowledge of a variety of casino games, including but not limited to blackjack, poker, roulette and baccarat
- Excellent leadership and team management skills, with the ability to motivate, coach, and mentor a diverse team of dealers.
- Strong understanding of casino regulations, gaming control systems, and compliance requirements.
- Exceptional customer service and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
- Analytical mindset and proficiency in data analysis to make informed decisions and drive continuous improvement.
- Ability to work under pressure and adapt to changing priorities in a fast-paced,
- Excellent communication and organizational skills, with the ability to effectively interact with guests, team members, and stakeholders at all levels.
- Integrity, honesty, and a commitment to maintaining the highest standards of professionalism and ethical conduct.

**How to Apply**: If you are ready to take the next step in your gaming career and be part of an innovative team, we would love to hear from you Please submit your resume, portfolio, and a brief cover letter highlighting your relevant experience and why you are the perfect fit for the Games Manager role at Red Deer Resort & Casino.

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