Crew Accommodation Agent

2 months ago

Calgary, Canada Corpay Full time

Crew Accommodations On-site Agent
**Essential duties and responsibilities**:

- Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
- Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
- Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
- Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
- Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
- System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
- Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
- Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
- Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
- Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
- Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
- Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

**Job Requirements**:

- Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
- Organizational Skills: Strong organizational and multi-tasking skills.
- Communication Skills: Strong writing, communication, and negotiation skills.
- Team and Independent Work: Ability to work independently and as a contributing team member.
- Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
- Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
- Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
- Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
- Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.

**Qualifications**:

- Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
- Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
- Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.

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