Web Operations Manager

5 months ago

Vancouver, Canada Media.Monks Full time

**About Media.Monks**:
Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks' single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs in 33 countries.

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we'd love to include your unique perspective.

**About the role**:
A mission critical role for Media.Monks is **Web Operations Manager, Partner Marketing**. In this role, you would manage the day to day operations of a partner-facing web platform for one of our largest tech clients. This is a role where you'll partner with internal teams to maintain the web platform for key customers, lead the web content update roadmap and process, and manage all communications sent out to cross-functional teams & customers.
- The ability to manage ongoing website maintenance including bug fixes, feature builds, and content review/publishing
- Proven experience defining web development and maintenance roadmaps that launch on-time.
- Strong level of analytical skills, pulling data and sharing insights, dashboard management, and delivering report-outs and strategic analyses to management.

We are looking for a rockstar strategic and well versed manager who has demonstrated:
**The day-to-day**:

- Reviewing bug reports and open tickets to schedule fixes and website updates
- Managing security and access control to ensure the platform is secure and accessed by verified users
- Bringing to life the long term strategy and implications for the platform web development roadmap
- Manage external agency resources to implement website updates, fixes and new content.
- Lead the overall content production across the hub including previewing the content, ensuring style and voice are adhered to, and ultimately publishing the new pages
- Lead and manage the communications with product marketing stakeholders to support key launches. And be the expert of the platform to guide content updates based on best practices, new capabilities and feasibility.
- Manage and communicate metrics and dashboard insights to management, including recommending areas for improvement, providing a full report-out to management (e.g. end of year reports, etc.)
- Strong communication, project management and relationship building skills with key clients, partners and stakeholders.

**Who we're looking for**:

- Website management: 3-5 year managing website projects including bug fixing, content updates and roadmap planning.
- Strong prioritization and project management skills with the ability to manage multiple projects and priorities simultaneously
- Strong proficiency with web metrics and reporting tools, with a keen understanding of how to share insights and optimize on these metrics.
- Proven experience with asset creation and management.
- Attention to detail to ensure that assets and information are accurate and secure to enable sharing of sensitive business information and ensuring assets are meeting specifications.
- Excellent communication and organizational skills and are comfortable with communicating across the org including stakeholder and external agencies.
- Web development competency and/or familiarity with different CMS platforms is strongly preferred.

**About Media.Monks**:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That's how we're able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.

At Media.Monks, you'll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.

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