Lead Operations Officer Ii

7 months ago

Mississauga, Canada TD Bank Full time

**Lead Operations Officer II**:

- 431469BR

**Job Category - Primary**
- Commercial Banking

**Work Location**
- 4880 Tahoe Boulevard

**Employment Type**
- Regular

**City**
- Mississauga

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities. May contribute to analysis/ reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- This role acts as the point-of-contact for operations issues which require escalation/ resolution.
- Offer comprehensive knowledge and / or guidance related to partners business area, determining solutions to customer problems based on a clear understanding of their needs.

**Job Details**

**Customer**:

- Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Monitor the daily workflow and distribution for own functional area and ensure required processing is completed meeting all Service Level goals.
- Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/ colleagues and deal with difficult conversations
- Assist Team Managers to run day-to-day operations
- Communicate policy and procedural changes

**Shareholder**:

- Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
- Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
- Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
- Contribute to the development/delivery of presentations/ communications to management or broader audiences
- Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
- Prioritize, assign and monitor the daily workflow ensuring processing is completed meeting Service Level goals
- Monitor and manage daily touch points and work distribution as needed
- Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow

**Job Requirements**
- Undergraduate degree/ college diploma preferred and/or
- 3+ year relevant experience

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense

  • Lead Salon Director

    1 month ago

    Mississauga, Ontario, Canada Hair Couture II Full time

    About UsHair Couture II is a renowned hair salon that offers exceptional services to our clients. We are seeking a highly skilled Lead Salon Director to oversee the daily operations of our team.Job DescriptionWe offer a competitive salary range of $120,000 - $250,000 per year, depending on experience. The successful candidate will be responsible...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 418232BR **Job Category - Primary** - Operations & Underwriting **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Casual **City** - Mississauga **Time Type** - Part Time **Province/State** - Ontario **Hours** - 22.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 418186BR **Job Category - Primary** - Operations & Underwriting **Work Location** - 4720 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Part Time **Province/State** - Ontario **Hours** - 8 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad range...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 425152BR **Job Category - Primary** - Operations & Underwriting **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 417802BR **Job Category - Primary** - Commercial Banking **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** - Provide a broad range of...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 426678BR **Job Category - Primary** - Commercial Banking **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad range of...

  • Bilingual-operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Bilingual-Operations Officer II**: - 423794BR **Job Category - Primary** - Operations & Underwriting **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - The Small...

  • Operations Officer Ii

    6 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 425635BR **Job Category - Primary** - Commercial Banking **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad range of...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 424379BR **Job Category - Primary** - Commercial Banking **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Provide a broad range of...

  • Operations Officer Ii

    7 months ago

    Mississauga, Canada TD Bank Full time

    **Operations Officer II**: - 421636BR **Job Category - Primary** - Operations & Underwriting **Work Location** - 4880 Tahoe Boulevard **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Job Details** **Customer**: - Execute...

  • Estimator Ii

    2 hours ago

    Mississauga, Canada CRB Full time

    Company Description CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately...

  • Lead Operations Officer Ii

    4 months ago

    Mississauga, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Customer**: - **Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)**: - **Monitor the daily workflow...

  • Proposal Coordinator Ii

    7 months ago

    Mississauga, Canada SGS Full time

    **Company Description**: - We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of _**_2,6_**_0_**_0 offices and laboratories_**_, working together to enable a better, safer and more interconnected...

  • Operations Officer Ii

    3 weeks ago

    Mississauga, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, and private client. Introduction: Prime Hires is seeking a skilled Operations Officer to join our client. Contract Dates: 6 months with potential to extend or...

  • Operations Officer Ii

    2 months ago

    Mississauga, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Operations Officer to join our client. Contract Dates:...

  • Operations Officer Ii

    2 days ago

    Mississauga, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Operations Officer to join our client. Contract Dates:...

  • Director, Evidence Program Management Ii

    7 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Lead Ii

    4 days ago

    Mississauga, Canada UST Full time

    **Lead II - Production Support **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 29,000+...

  • Manager Station Operations Ii

    7 months ago

    Mississauga, Canada Alaska Airlines Full time

    **Company** Alaska Airlines **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule....

  • Bilingual Operations Officer Ii

    3 months ago

    Mississauga, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our...