Bilingual-operations Officer Ii

6 months ago

Mississauga, Canada TD Bank Full time

**Bilingual-Operations Officer II**:

- 423794BR

**Job Category - Primary**
- Operations & Underwriting

**Work Location**
- 4880 Tahoe Boulevard

**Employment Type**
- Regular

**City**
- Mississauga

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- The Small Business Banking Account Review (SBBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with TD’s policies. Operating as ONE TD, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process

**Job Details**
- Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.
- **Core accountabilities include**:

- Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures
- Effectively support partners with questions and clarification in resolving deficiencies identified
- Support the ongoing improvement to the customer experience to develop customer dedication

**Job Requirements**
- Ability to work well independently and as part of a team
- Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
- Ability to work efficiently to meet individual and team driven benchmarks
- Be conscientious and detail oriented in order to mitigate any risk to the bank
- Customer driven with a focus on providing exceptional customer service at all times
- Ability to take ownership of situations and know when to escalate issues as required
- Ability to multi-task and work in a fast paced, high-volume environment
- Ensure Service Level Agreements are adhered to at all times
- Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
- Adopt to new process and technology improvements
- Focus of work is on the completion of day-to-day processes or activities, however might be assigned additional activities as required
- College and/or university degree would be an asset
- Bilingual in English and French is a must

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by br

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