Client Partner, Information System and Knowledge
6 months ago
Salary range: The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?:
Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a **Change and** **Engagement Lead**
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
As the Change and Engagement Lead, you will play a crucial role in supporting Fraser Health's strategic initiatives to smoothly integrate process and technology change within the organization. This involves collaborating with various departments, including HR Consulting, Benefits, Workforce Optimization, Finance, Payroll and IT. Your primary focus will be on promoting employee adoption through targeted engagement activities, while also monitoring KPIs to assess the effectiveness of change management and engagement strategies.
**Here's what you'll be doing**:
- Work directly with the OCM Leads, System Integrators, and Program Leads to develop strategies and plans to support the training, communication and engagement activities for impacted groups
- Build relationships with key individuals across the organization to foster support for change
- Develop strategies for embedding change beyond implementation. Develop metrics to measure adoption rates and effectiveness of change activities.
- Plan and execute engagement activities virtually and in person to support staff journey through transformation
- Support change champions to communicate, support and engage across the organization
- Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership
- Define KPIs to assess the efficacy of change management activities and programs. Monitor KPIs throughout deployment and report to leadership regularly.
- Support the execution of the communication strategy to keep impacted stakeholders informed of changes
- Support the OCM team through the coordination of the change agent network responsible for delivering key messages in Fraser Health offices, hospitals and care centers.
- Promote a learning and continuous improvement culture
- Direct third-party teams responsible for OCM delivery to ensure accountability and provision of deliverables
**To qualify for this role, you'll need**:
- Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience.
- Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
The Client Partner, Information System and Knowledge Management is responsible for managing, coordinating, and providing expert guidance and technical leadership to support the business needs to the Fraser Health People Informatics Systems. Provides project coordination services to ensure that system solutions and tools align with the organizational needs. Works with service providers and external vendors to establish timeframes, identify expectations, and review/assess products and solutions. Prepares education and assists with roll out of system modifications to users.
**Responsibilities**:
- Consults with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advices to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.
- Acts as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; Identify and uses/load data from other source information system to maintain the data integrity of the Employee Experience Information Systems. (ie Meditech senio
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