Lumber Yard Manager

5 months ago

Tillsonburg, Canada Crompton Home Hardware Building Centre Full time

As one of the larger retailers in the area, Crompton Home Hardware Building Centre in Tillsonburg, Delhi & Simcoe offers long term, secure, full-time employment with competitive wages and a good benefits plan. Home Hardware Stores Limited is Canada's largest independent home improvement retailer as well as being one of the country's most recognized brands. Crompton's locations are some of the top performing stores in the area and we are looking for highly motivated, enthusiastic people to help us improve our already thriving organization.

**Yard Manager**

The Yard Manager is responsible for directing all operations of the lumber yard while ensuring compliance with all current company policies and HHSL standards. The Yard Manager is responsible for maintaining and supporting their team daily to maintain top customer service level goals, ensuring daily staff productivity requirements are met, and coordinating with other managers to support other areas of the operation as required. The primary focus of this role is customer satisfaction with a strong emphasis on building staff morale. This is a role that requires leadership by example. The Yard Manager needs to be hands-on with tasks and is required to work along with staff to serve customers, receive material, build loads, etc. All tasks are performed with sufficient speed and accuracy to ensure courteous and prompt customer service is maintained at all times.

**Customer Service**
- Ensure the highest levels of customer service are maintained to ensure a positive customer experience
- Maintain a high profile and ‘hands on’ management style
- Conduct daily check-ins to communicate pertinent information, provide daily direction and ensure peak productivity levels.
- Routinely coordinates with other managers to ensure optimal operational effectiveness and sharing of resources.
- Support staff to facilitate prompt settlement of customer complaints and problems.

**HR**
- Recruit and develop a winning team to ensure high customer service levels.
- Identify, develop and train personnel capable of assuming further responsibilities within the company.
- Create schedules for staff according to store traffic patterns and wage budgets. Manage schedules for vacations, holidays, sick days.
- Review weekly time sheets
- Manage onboarding & training plans, facility orientation, training, HR files etc for new and existing staff.
- Ensure that all personnel maintain the knowledge and skills necessary to provide a positive customer shopping experience.
- Maintain and grow a positive relationship between the yard staff and the sales associates.
- Create and administer annual performance reviews
- Take appropriate disciplinary action when employees violate company rules and/or policies. Maintain complete and accurate records of such actions.

**Operations**
- Direct the complete operation of the yard while following the guidelines of current company policy.
- Leading and developing yard associates and delivery drivers
- Provide an environment that encourages high employee productivity and morale.
- Develop and maintain a positive and professional relationship with our builder/contractor customers.
- Ensure an efficient and prompt flow of daily deliveries.
- Coordinate and communicate with other managers in other areas (Merchandising, Inventory Control etc.) as required to help achieve overall operational goals
- Implement all policies, procedures, and objectives as determined by the management team

**Qualifications**
- Leadership experience in lumber yard or customer service in a related industry
- Strong communication and problem-solving skills
- Ability to prioritize and manage multiple tasks
- Proven management track record leading a successful sales or merchandising team
- Ability to work a flexible schedule including weekends, evenings, and holidays.
- Ability to lead and work cooperatively in a team atmosphere.
- Excellent communication skills.

**Work Conditions**:

- Ability to lift 50lbs to 80lbs.
- Frequent standing, bending, and lifting.
- Exposure to seasonal weather.
- Flexibility to work days, evenings, weekends, and overtime as needed.

Joining the Crompton Home Hardware team you’ll have access to many benefits including:

- Employee discounts
- Group Health Benefits
- Annual wage review
- Yearly bonuses
- Strong emphasis on work life balance
- Ongoing training
- Boot allowance
- Community involvement
- Advancement opportunities
- And more

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Supervising: 1 year (preferred)

Licence/Certification:

- Forklift Licence (preferred)

Work Location: In person

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