General Adjuster

3 months ago

Vancouver, Canada McLarens Global Full time

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:
EXCELLENCE - We aim for nothing less than the highest standards in everything we do.

TEAMWORK - We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT - We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE - We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP - We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

ACCOUNTABILITY - We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

**Summary**:
McLarens is searching for a **General Adjuster **working in a designated region with the ability to travel, as needed, to resolve various types of losses. This role’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative, and loss establishment perspective. The General Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter.

**Essential Duties & Responsibilities**:

- Receive and review claim intake daily.
- Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed.
- Contact insurer, broker, and claimant to arrange appointment for first meeting.
- Visit insured/risk to investigate cause, circumstances, extent of loss, and damage.
- Review policy coverage and raise questions with insurers, where appropriate, and recommend resolutions.
- Consult with construction contractors, engineers, and other experts for the purpose of determining damages.
- Timely reporting to clients with clear and comprehensive content.
- Formulate technically precise correspondence specific to Reservation of Rights, Declination of Coverage, and Denial of Liability.
- Communicate effectively with policyholders, claimants, witnesses, independent and field adjusters.
- Effectively manage claims and liaise with insured, insurer, broker, retained experts, etc.
- Prepare scope of damage, loss measure, and costs schedule.
- Coordinate cost agreements with insured and claimant.
- Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings.

**Required Experience & Skills**:

- 3-5 years of commercial property and Commercial General Liability claims experience.
- Post Secondary degree (College or University)
- Appropriate Provincial adjuster license(s).
- Regional claims experience.
- Experience handling complex commercial losses preferred.
- Established Broker/Carrier relationships.
- Some experience with commercial and residential ISO policies to include manuscript interpretations.
- Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices.
- Excellent negotiation and communication abilities, both verbal and written.
- Strong interpersonal and analytical skills.
- Ability to plan and prioritize.

**Essential Physical Requirements**:

- Travel to inspection sites. (regularly)
- Move about indoors and outdoors to conduct inspections. (regularly)
- Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs. (frequently)
- Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly)
- May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly)
- Transport objects weighing up to or exceeding 50 pounds. (regularly)
- Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly)
- Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly)
- Hand

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